CFPB Consumer Complaint Profile
Collection Bureau of America Ltd.
What 861 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 861
- Total complaints
- Among the highest
- 154
- Last 12 months
- 80.4%
- Timely response
- Bottom decile
- 44
- States affected
The verdict
Collection Bureau of America Ltd. ranks #357 of 3,843 financial companies by CFPB complaint volume, with 861 complaints on record. Its on-time response rate is 80.4%, the 10th percentile among companies with 100+ complaints.
- #357
- of 3,843 companies by volume
- 80.4%
- on time (10th pctile)
- Debt collection
- most-complained product
- 44
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Collection Bureau of America Ltd. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
80.4% Among the lowest higher than 10% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 63 in 2024 to 143 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 17 |
| 2014 | 55 |
| 2015 | 43 |
| 2016 | 51 |
| 2017 | 84 |
| 2018 | 56 |
| 2019 | 60 |
| 2020 | 69 |
| 2021 | 71 |
| 2022 | 51 |
| 2023 | 55 |
| 2024 | 63 |
| 2025 | 143 |
| 2026year in progress | 43 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Collection Bureau of America Ltd.
The CFPB Consumer Complaint Database has logged 861 complaints against Collection Bureau of America Ltd. overall, with 154 of those filed in the trailing 12 months. Reports have come from consumers in 44 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Collection Bureau of America Ltd.'s timely response rate stands at 80.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Consumers formally disputed the company's response at a 23.9% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 2.2% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Collection Bureau of America Ltd. have?
The CFPB has logged 861 complaints against Collection Bureau of America Ltd. to date, of which 154 came in over the last 12 months.
Does Collection Bureau of America Ltd. respond to complaints on time?
CFPB complaints against Collection Bureau of America Ltd. draw a 80.4% timely-response rate inside the expected window.
What product generates the most complaints for Collection Bureau of America Ltd.?
"Debt collection" draws more CFPB complaints against Collection Bureau of America Ltd. than any other product - see the full breakdown above.
What is the most common complaint issue with Collection Bureau of America Ltd.?
The most common issue reported by consumers about Collection Bureau of America Ltd. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Collection Bureau of America Ltd.?
You can file a complaint against Collection Bureau of America Ltd. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Collection Bureau of America Ltd.?
Consumers in 44 states and territories have filed complaints about Collection Bureau of America Ltd. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Collection Bureau of America Ltd.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.