CFPB Consumer Complaint Profile
Collection Bureau of America Ltd.
What 861 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 861
- Total complaints
- 154
- Last 12 months
- 80.4%
- Timely response
- 44
- States affected
The verdict
Collection Bureau of America Ltd. ranks #356 of 3,848 financial companies by CFPB complaint volume, with 861 complaints on record. Its on-time response rate is 80.4%, trailing the 93% median among companies with 100+ complaints.
- #356
- of 3,848 companies by volume
- 80.4%
- answered on time
- Debt collection
- most-complained product
- 44
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 17 |
| 2014 | 55 |
| 2015 | 43 |
| 2016 | 51 |
| 2017 | 84 |
| 2018 | 56 |
| 2019 | 60 |
| 2020 | 69 |
| 2021 | 71 |
| 2022 | 51 |
| 2023 | 55 |
| 2024 | 63 |
| 2025 | 143 |
| 2026 | 43 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Collection Bureau of America Ltd.
The CFPB Consumer Complaint Database has logged 861 complaints against Collection Bureau of America Ltd. overall, with 154 of those filed in the trailing 12 months. Reports have come from consumers in 44 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Collection Bureau of America Ltd.'s timely response rate stands at 80.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Consumers formally disputed the company's response in 23.9% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 2.2% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Collection Bureau of America Ltd. have?
The CFPB has logged 861 complaints against Collection Bureau of America Ltd. to date, of which 154 came in over the last 12 months.
Does Collection Bureau of America Ltd. respond to complaints on time?
80.4% of the CFPB complaints against Collection Bureau of America Ltd. get a response within the expected window.
What product generates the most complaints for Collection Bureau of America Ltd.?
"Debt collection" draws more CFPB complaints against Collection Bureau of America Ltd. than any other product - see the full breakdown above.
What is the most common complaint issue with Collection Bureau of America Ltd.?
The most common issue reported by consumers about Collection Bureau of America Ltd. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Collection Bureau of America Ltd.?
You can file a complaint against Collection Bureau of America Ltd. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Collection Bureau of America Ltd.?
Consumers in 44 states and territories have filed complaints about Collection Bureau of America Ltd. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~861)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.