CFPB Consumer Complaint Profile
Collection Bureau of the Hudson Valley, Inc.
Consumers have filed 631 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 631
- Total complaints
- 95
- Last 12 months
- 99.7%
- Timely response
- 36
- States affected
The verdict
631 CFPB complaints put Collection Bureau of the Hudson Valley, Inc. at #447 out of 3,848 financial companies ranked by complaint volume. 99.7% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #447
- of 3,848 companies by volume
- 99.7%
- answered on time
- Debt collection
- most-complained product
- 36
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 6 |
| 2014 | 18 |
| 2015 | 24 |
| 2016 | 22 |
| 2017 | 39 |
| 2018 | 30 |
| 2019 | 31 |
| 2020 | 48 |
| 2021 | 85 |
| 2022 | 77 |
| 2023 | 67 |
| 2024 | 67 |
| 2025 | 90 |
| 2026 | 27 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Collection Bureau of the Hudson Valley, Inc.
Collection Bureau of the Hudson Valley, Inc. carries 631 complaints in the CFPB's database, 95 of them filed within the past 12 months. Consumers spanning 36 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
99.7% of CFPB-forwarded complaints against Collection Bureau of the Hudson Valley, Inc. get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 12.5% of resolved cases, indicating how frequently the initial fix fell short. 33.6% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Collection Bureau of the Hudson Valley, Inc. have?
The CFPB has logged 631 complaints against Collection Bureau of the Hudson Valley, Inc. to date, of which 95 came in over the last 12 months.
Does Collection Bureau of the Hudson Valley, Inc. respond to complaints on time?
Collection Bureau of the Hudson Valley, Inc.'s CFPB timely-response rate is 99.7%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Collection Bureau of the Hudson Valley, Inc.?
Among all products tied to Collection Bureau of the Hudson Valley, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Collection Bureau of the Hudson Valley, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Collection Bureau of the Hudson Valley, Inc. - see all issues and counts above.
How do I file a complaint against Collection Bureau of the Hudson Valley, Inc.?
You can file a complaint against Collection Bureau of the Hudson Valley, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Collection Bureau of the Hudson Valley, Inc.?
Collection Bureau of the Hudson Valley, Inc. has drawn CFPB complaints from 36 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~631)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.