CFPB Consumer Complaint Profile
Collection Services of Athens, Inc.
Behind the 183 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 183
- Total complaints
- 0
- Last 12 months
- 80.3%
- Timely response
- 15
- States affected
The verdict
183 CFPB complaints put Collection Services of Athens, Inc. at #991 out of 3,848 financial companies ranked by complaint volume. It answers 80.3% of complaints on time - below the 93% median for companies with 100+ complaints.
- #991
- of 3,848 companies by volume
- 80.3%
- answered on time
- Debt collection
- most-complained product
- 15
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 15 |
| 2016 | 17 |
| 2017 | 35 |
| 2018 | 16 |
| 2019 | 17 |
| 2020 | 27 |
| 2021 | 20 |
| 2022 | 22 |
| 2023 | 9 |
| 2024 | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Collection Services of Athens, Inc.
183 complaints against Collection Services of Athens, Inc. appear in the CFPB record, including 0 from the trailing year. The 15 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Collection Services of Athens, Inc. answers 80.3% of forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. In 27.9% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Collection Services of Athens, Inc. have?
183 complaints have been filed against Collection Services of Athens, Inc. with the CFPB overall - 0 of them in the past year.
Does Collection Services of Athens, Inc. respond to complaints on time?
Collection Services of Athens, Inc. has a 80.3% timely response rate to CFPB complaints.
What product generates the most complaints for Collection Services of Athens, Inc.?
Among all products tied to Collection Services of Athens, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Collection Services of Athens, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Collection Services of Athens, Inc.; the full issue list with counts is above.
How do I file a complaint against Collection Services of Athens, Inc.?
You can file a complaint against Collection Services of Athens, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Collection Services of Athens, Inc.?
The CFPB has recorded complaints against Collection Services of Athens, Inc. from 15 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~183)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.