CFPB Consumer Complaint Profile
Mercedes Benz Financial Services
Behind the 2,963 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 2,963
- Total complaints
- Among the highest
- 780
- Last 12 months
- 99.5%
- Timely response
- Above median
- 48
- States affected
The verdict
2,963 CFPB complaints put Mercedes Benz Financial Services at #158 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 99.5%, the 72nd percentile for the 100+ complaint peer group.
- #158
- of 3,843 companies by volume
- 99.5%
- on time (72nd pctile)
- Credit reporting or …
- most-complained product
- 48
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Mercedes Benz Financial Services vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.5% Higher than most higher than 72% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 516 in 2024 to 790 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 6 |
| 2013 | 14 |
| 2014 | 32 |
| 2015 | 37 |
| 2016 | 63 |
| 2017 | 70 |
| 2018 | 95 |
| 2019 | 89 |
| 2020 | 128 |
| 2021 | 260 |
| 2022 | 300 |
| 2023 | 388 |
| 2024 | 516 |
| 2025 | 790 |
| 2026year in progress | 175 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Mercedes Benz Financial Services
The CFPB Consumer Complaint Database has logged 2,963 complaints against Mercedes Benz Financial Services overall, with 780 of those filed in the trailing 12 months. Reports have come from consumers in 48 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Credit reporting or other personal consumer reports," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Mercedes Benz Financial Services's timely response rate stands at 99.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 27.7% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Mercedes Benz Financial Services have?
The CFPB has logged 2,963 complaints against Mercedes Benz Financial Services to date, of which 780 came in over the last 12 months.
Does Mercedes Benz Financial Services respond to complaints on time?
Mercedes Benz Financial Services's CFPB timely-response rate is 99.5%. That is a strong response record by CFPB standards.
What product generates the most complaints for Mercedes Benz Financial Services?
Among all products tied to Mercedes Benz Financial Services, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Mercedes Benz Financial Services?
The most common issue reported by consumers about Mercedes Benz Financial Services is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Mercedes Benz Financial Services?
You can file a complaint against Mercedes Benz Financial Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mercedes Benz Financial Services?
The CFPB has recorded complaints against Mercedes Benz Financial Services from 48 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Mercedes Benz Financial Services: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (2,963 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (27.7% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Mercedes Benz Financial Services have?
The CFPB has logged 2,963 complaints against Mercedes Benz Financial Services to date, of which 780 came in over the last 12 months.
Does Mercedes Benz Financial Services respond to complaints on time?
Mercedes Benz Financial Services's CFPB timely-response rate is 99.5%. That is a strong response record by CFPB standards.
What product generates the most complaints for Mercedes Benz Financial Services?
Among all products tied to Mercedes Benz Financial Services, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Mercedes Benz Financial Services?
The most common issue reported by consumers about Mercedes Benz Financial Services is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Mercedes Benz Financial Services?
You can file a complaint against Mercedes Benz Financial Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mercedes Benz Financial Services?
The CFPB has recorded complaints against Mercedes Benz Financial Services from 48 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.