CFPB Consumer Complaint Profile
Mercedes Benz Financial Services
Behind the 2,963 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 2,963
- Total complaints
- 780
- Last 12 months
- 99.5%
- Timely response
- 48
- States affected
The verdict
2,963 CFPB complaints put Mercedes Benz Financial Services at #158 out of 3,848 financial companies ranked by complaint volume. 99.5% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #158
- of 3,848 companies by volume
- 99.5%
- answered on time
- Credit reporting or …
- most-complained product
- 48
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 6 |
| 2013 | 14 |
| 2014 | 32 |
| 2015 | 37 |
| 2016 | 63 |
| 2017 | 70 |
| 2018 | 95 |
| 2019 | 89 |
| 2020 | 128 |
| 2021 | 260 |
| 2022 | 300 |
| 2023 | 388 |
| 2024 | 516 |
| 2025 | 790 |
| 2026 | 175 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Mercedes Benz Financial Services
The CFPB Consumer Complaint Database has logged 2,963 complaints against Mercedes Benz Financial Services overall, with 780 of those filed in the trailing 12 months. Reports have come from consumers in 48 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Credit reporting or other personal consumer reports," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Mercedes Benz Financial Services's timely response rate stands at 99.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response in 27.7% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 0.4% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Mercedes Benz Financial Services have?
The CFPB has logged 2,963 complaints against Mercedes Benz Financial Services to date, of which 780 came in over the last 12 months.
Does Mercedes Benz Financial Services respond to complaints on time?
Mercedes Benz Financial Services's CFPB timely-response rate is 99.5%. That is a strong response record by CFPB standards.
What product generates the most complaints for Mercedes Benz Financial Services?
Among all products tied to Mercedes Benz Financial Services, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Mercedes Benz Financial Services?
The most common issue reported by consumers about Mercedes Benz Financial Services is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Mercedes Benz Financial Services?
You can file a complaint against Mercedes Benz Financial Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mercedes Benz Financial Services?
The CFPB has recorded complaints against Mercedes Benz Financial Services from 48 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~2,963)
Also handles Credit reporting or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.