CFPB Consumer Complaint Profile

Collins Asset Group, LLC

242 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-05-15

242
Total complaints
3
Last 12 months
82.6%
Timely response
36
States affected

The verdict

242 CFPB complaints put Collins Asset Group, LLC at #805 out of 3,848 financial companies ranked by complaint volume. 82.6% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.

#805
of 3,848 companies by volume
82.6%
answered on time
Debt collection
most-complained product
36
states with complaints
Collins Asset Group, LLC timely response rate 82.6%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - I do not know 69
Debt collection - Other debt 41
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 38
Debt collection - Auto debt 30
Debt collection - Payday loan debt 12
Debt collection - Credit card debt 9
Debt collection - Other (i.e. phone, health club, etc.) 8
Debt collection - Mortgage debt 6
Vehicle loan or lease - Loan 5
Debt collection - Credit card 4

Top Issues

1.Attempts to collect debt not owed 73
2.Written notification about debt 43
3.Took or threatened to take negative or legal action 30
4.Incorrect information on your report 25
5.Problem with a credit reporting company's investigation into an existing problem 14
6.Cont'd attempts collect debt not owed 14
7.Disclosure verification of debt 11
8.False statements or representation 10
9.Communication tactics 7
10.Improper use of your report 3

Complaints by Year

Year Complaints
2013 1
2014 7
2015 4
2016 16
2017 9
2018 26
2019 23
2020 24
2021 50
2022 33
2023 14
2024 25
2025 10

Complaints by State (Top 15)

Florida 37
Texas 28
Georgia 23
California 22
Ohio 16
Pennsylvania 16
New York 14
Illinois 13
North Carolina 12
Maryland 10
Minnesota 6
Tennessee 5
Virginia 5
New Jersey 4
South Carolina 4

Company Responses

Closed with explanation 231
Closed with non-monetary relief 8
Closed with monetary relief 3

What the CFPB Complaint Record Shows for Collins Asset Group, LLC

The CFPB Consumer Complaint Database has logged 242 complaints against Collins Asset Group, LLC overall, with 3 of those filed in the trailing 12 months. Reports have come from consumers in 36 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.

Within the Bureau's 15-day response window, Collins Asset Group, LLC answers 82.6% of forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response was formally disputed in 33.3% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 4.5% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Collins Asset Group, LLC have?

Collins Asset Group, LLC has 242 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.

Does Collins Asset Group, LLC respond to complaints on time?

Collins Asset Group, LLC has a 82.6% timely response rate to CFPB complaints.

What product generates the most complaints for Collins Asset Group, LLC?

"Debt collection" draws more CFPB complaints against Collins Asset Group, LLC than any other product - see the full breakdown above.

What is the most common complaint issue with Collins Asset Group, LLC?

"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Collins Asset Group, LLC - see all issues and counts above.

How do I file a complaint against Collins Asset Group, LLC?

You can file a complaint against Collins Asset Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Collins Asset Group, LLC?

Consumers in 36 states and territories have filed complaints about Collins Asset Group, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.