CFPB Consumer Complaint Profile
National Consumer Telecom & Utilities Exchange, Inc.
Behind the 1,348 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,348
- Total complaints
- Among the highest
- 913
- Last 12 months
- 99.7%
- Timely response
- Top decile
- 45
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, National Consumer Telecom & Utilities Exchange, Inc. has accumulated 1,348 complaints, placing it #276 by volume. Its on-time response rate is 99.7%, the 76th percentile among companies with 100+ complaints.
- #276
- of 3,843 companies by volume
- 99.7%
- on time (76th pctile)
- Credit reporting or …
- most-complained product
- 45
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
National Consumer Telecom & Utilities Exchange, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.7% Top 24% higher than 76% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 147 in 2024 to 679 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 2 |
| 2015 | 8 |
| 2016 | 5 |
| 2017 | 10 |
| 2018 | 19 |
| 2019 | 20 |
| 2020 | 65 |
| 2021 | 40 |
| 2022 | 38 |
| 2023 | 44 |
| 2024 | 147 |
| 2025 | 679 |
| 2026year in progress | 269 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for National Consumer Telecom & Utilities Exchange, Inc.
National Consumer Telecom & Utilities Exchange, Inc. carries 1,348 complaints in the CFPB's database, 913 of them filed within the past 12 months. Consumers spanning 45 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Problem with fraud alerts or security freezes," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, National Consumer Telecom & Utilities Exchange, Inc. posts a 99.7% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 33.3% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0.7% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does National Consumer Telecom & Utilities Exchange, Inc. have?
1,348 complaints have been filed against National Consumer Telecom & Utilities Exchange, Inc. with the CFPB overall - 913 of them in the past year.
Does National Consumer Telecom & Utilities Exchange, Inc. respond to complaints on time?
CFPB complaints against National Consumer Telecom & Utilities Exchange, Inc. draw a 99.7% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for National Consumer Telecom & Utilities Exchange, Inc.?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against National Consumer Telecom & Utilities Exchange, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with National Consumer Telecom & Utilities Exchange, Inc.?
Consumers most often cite "Problem with fraud alerts or security freezes" when complaining about National Consumer Telecom & Utilities Exchange, Inc.; the full issue list with counts is above.
How do I file a complaint against National Consumer Telecom & Utilities Exchange, Inc.?
You can file a complaint against National Consumer Telecom & Utilities Exchange, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about National Consumer Telecom & Utilities Exchange, Inc.?
Consumers in 45 states and territories have filed complaints about National Consumer Telecom & Utilities Exchange, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for National Consumer Telecom & Utilities Exchange, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,348 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (33.3% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.