CFPB Consumer Complaint Profile
Columbia Banking System, Inc.
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 277
- Total complaints
- Above average
- 99
- Last 12 months
- 100%
- Timely response
- Top decile
- 33
- States affected
The verdict
By CFPB complaint volume, Columbia Banking System, Inc. is #740 out of 3,843 financial companies. For answering complaints on time it stands at the 86th percentile in the 100+ complaint peer group.
- Checking or savings …
- most-complained product
- OR
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Columbia Banking System, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 61 in 2024 to 90 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 10 |
| 2020 | 13 |
| 2021 | 5 |
| 2022 | 6 |
| 2023 | 70 |
| 2024 | 61 |
| 2025 | 90 |
| 2026year in progress | 22 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Columbia Banking System, Inc.
Columbia Banking System, Inc. draws a multi-regional spread of CFPB complaints, filed by consumers in many parts of the country. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate is at or above the industry benchmark, which suggests its intake and escalation processes are functioning as designed. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Columbia Banking System, Inc. have?
277 complaints have been filed against Columbia Banking System, Inc. with the CFPB overall - 99 of them in the past year.
Does Columbia Banking System, Inc. respond to complaints on time?
Columbia Banking System, Inc. has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Columbia Banking System, Inc.?
"Checking or savings account" draws more CFPB complaints against Columbia Banking System, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Columbia Banking System, Inc.?
"Managing an account" is the single most frequently cited issue in complaints against Columbia Banking System, Inc. - see all issues and counts above.
How do I file a complaint against Columbia Banking System, Inc.?
You can file a complaint against Columbia Banking System, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Columbia Banking System, Inc.?
Consumers in 33 states and territories have filed complaints about Columbia Banking System, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.