CFPB Consumer Complaint Profile
Columbia Banking System, Inc.
Behind the 277 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 277
- Total complaints
- Above average
- 99
- Last 12 months
- 100%
- Timely response
- Top decile
- 33
- States affected
The verdict
277 CFPB complaints put Columbia Banking System, Inc. at #740 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #740
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 33
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Columbia Banking System, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 61 in 2024 to 90 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 10 |
| 2020 | 13 |
| 2021 | 5 |
| 2022 | 6 |
| 2023 | 70 |
| 2024 | 61 |
| 2025 | 90 |
| 2026year in progress | 22 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Columbia Banking System, Inc.
Columbia Banking System, Inc. carries 277 complaints in the CFPB's database, 99 of them filed within the past 12 months. Consumers spanning 33 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Columbia Banking System, Inc. posts a 100% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, 1.4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Columbia Banking System, Inc. have?
277 complaints have been filed against Columbia Banking System, Inc. with the CFPB overall - 99 of them in the past year.
Does Columbia Banking System, Inc. respond to complaints on time?
Columbia Banking System, Inc. has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Columbia Banking System, Inc.?
"Checking or savings account" draws more CFPB complaints against Columbia Banking System, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Columbia Banking System, Inc.?
"Managing an account" is the single most frequently cited issue in complaints against Columbia Banking System, Inc. - see all issues and counts above.
How do I file a complaint against Columbia Banking System, Inc.?
You can file a complaint against Columbia Banking System, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Columbia Banking System, Inc.?
Consumers in 33 states and territories have filed complaints about Columbia Banking System, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.