CFPB Consumer Complaint Profile
Columbia Collection Service, Inc.
What 80 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 80
- Total complaints
- Mid-range
- 16
- Last 12 months
- 56.3%
- Timely response
- Bottom decile
- 17
- States affected
The verdict
Columbia Collection Service, Inc. ranks #1470 of 3,843 financial companies by CFPB complaint volume, with 80 complaints on record. Its on-time response rate is 56.3%, the 4th percentile among companies with 100+ complaints.
- #1470
- of 3,843 companies by volume
- 56.3%
- on time (4th pctile)
- Debt collection
- most-complained product
- 17
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Columbia Collection Service, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
56.3% Among the lowest higher than 4% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 2 in 2024 to 12 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 9 |
| 2015 | 14 |
| 2016 | 14 |
| 2017 | 6 |
| 2018 | 8 |
| 2019 | 9 |
| 2020 | 1 |
| 2024 | 2 |
| 2025 | 12 |
| 2026year in progress | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Columbia Collection Service, Inc.
Columbia Collection Service, Inc. carries 80 complaints in the CFPB's database, 16 of them filed within the past 12 months. Consumers spanning 17 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Columbia Collection Service, Inc. posts a 56.3% reply rate on forwarded complaints. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. The company's response carried a 28.9% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 3.8%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Columbia Collection Service, Inc. have?
The CFPB has logged 80 complaints against Columbia Collection Service, Inc. to date, of which 16 came in over the last 12 months.
Does Columbia Collection Service, Inc. respond to complaints on time?
Columbia Collection Service, Inc.'s CFPB timely-response rate is 56.3%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Columbia Collection Service, Inc.?
"Debt collection" draws more CFPB complaints against Columbia Collection Service, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Columbia Collection Service, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Columbia Collection Service, Inc. - see all issues and counts above.
How do I file a complaint against Columbia Collection Service, Inc.?
You can file a complaint against Columbia Collection Service, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Columbia Collection Service, Inc.?
Consumers in 17 states and territories have filed complaints about Columbia Collection Service, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Columbia Collection Service, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (28.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.