CFPB Consumer Complaint Profile
Continental Credit Control
Consumers have filed 170 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 170
- Total complaints
- 13
- Last 12 months
- 98.8%
- Timely response
- 11
- States affected
The verdict
Continental Credit Control ranks #1029 of 3,848 financial companies by CFPB complaint volume, with 170 complaints on record. 98.8% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #1029
- of 3,848 companies by volume
- 98.8%
- answered on time
- Debt collection
- most-complained product
- 11
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 7 |
| 2015 | 11 |
| 2016 | 15 |
| 2017 | 14 |
| 2018 | 32 |
| 2019 | 8 |
| 2020 | 16 |
| 2021 | 24 |
| 2022 | 9 |
| 2023 | 7 |
| 2024 | 11 |
| 2025 | 12 |
| 2026 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Continental Credit Control
170 complaints against Continental Credit Control appear in the CFPB record, including 13 from the trailing year. The 11 states and territories represented put this footprint in geographically concentrated territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
98.8% of CFPB-forwarded complaints against Continental Credit Control get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 32.5% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 4.7% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Continental Credit Control have?
Continental Credit Control has 170 total consumer complaints filed with the CFPB, with 13 filed in the last 12 months.
Does Continental Credit Control respond to complaints on time?
Continental Credit Control has a 98.8% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Continental Credit Control?
"Debt collection" draws more CFPB complaints against Continental Credit Control than any other product - see the full breakdown above.
What is the most common complaint issue with Continental Credit Control?
The most common issue reported by consumers about Continental Credit Control is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Continental Credit Control?
You can file a complaint against Continental Credit Control directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Continental Credit Control?
Consumers in 11 states and territories have filed complaints about Continental Credit Control with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~170)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.