CFPB Consumer Complaint Profile
Continental Credit Control
Consumers have filed 170 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 170
- Total complaints
- Mid-range
- 13
- Last 12 months
- 98.8%
- Timely response
- Above median
- 11
- States affected
The verdict
Continental Credit Control ranks #1027 of 3,843 financial companies by CFPB complaint volume, with 170 complaints on record. On-time replies land at 98.8%, the 58th percentile for the 100+ complaint peer group.
- #1027
- of 3,843 companies by volume
- 98.8%
- on time (58th pctile)
- Debt collection
- most-complained product
- 11
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Continental Credit Control vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.8% Higher than most higher than 58% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 7 |
| 2015 | 11 |
| 2016 | 15 |
| 2017 | 14 |
| 2018 | 32 |
| 2019 | 8 |
| 2020 | 16 |
| 2021 | 24 |
| 2022 | 9 |
| 2023 | 7 |
| 2024 | 11 |
| 2025 | 12 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Continental Credit Control
170 complaints against Continental Credit Control appear in the CFPB record, including 13 from the trailing year. The 11 states and territories represented put this footprint in geographically concentrated territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Continental Credit Control draw a 98.8% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 32.5% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 4.7%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Continental Credit Control have?
Continental Credit Control has 170 total consumer complaints filed with the CFPB, with 13 filed in the last 12 months.
Does Continental Credit Control respond to complaints on time?
Continental Credit Control has a 98.8% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Continental Credit Control?
"Debt collection" draws more CFPB complaints against Continental Credit Control than any other product - see the full breakdown above.
What is the most common complaint issue with Continental Credit Control?
The most common issue reported by consumers about Continental Credit Control is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Continental Credit Control?
You can file a complaint against Continental Credit Control directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Continental Credit Control?
Consumers in 11 states and territories have filed complaints about Continental Credit Control with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Continental Credit Control: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (32.5% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.