CFPB Consumer Complaint Profile
Credit Bureau Collection Services, Inc.
276 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 276
- Total complaints
- 0
- Last 12 months
- 98.2%
- Timely response
- 40
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Credit Bureau Collection Services, Inc. sits at #744, with 276 complaints logged. 98.2% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #744
- of 3,848 companies by volume
- 98.2%
- answered on time
- Debt collection
- most-complained product
- 40
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 16 |
| 2014 | 42 |
| 2015 | 34 |
| 2016 | 30 |
| 2017 | 32 |
| 2018 | 37 |
| 2019 | 53 |
| 2020 | 32 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Credit Bureau Collection Services, Inc.
Credit Bureau Collection Services, Inc. carries 276 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 40 states and territories have weighed in, giving this a nationwide footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Credit Bureau Collection Services, Inc. answers 98.2% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 7.5% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 87% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Credit Bureau Collection Services, Inc. have?
The CFPB has logged 276 complaints against Credit Bureau Collection Services, Inc. to date, of which 0 came in over the last 12 months.
Does Credit Bureau Collection Services, Inc. respond to complaints on time?
Credit Bureau Collection Services, Inc. has a 98.2% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Credit Bureau Collection Services, Inc.?
"Debt collection" draws more CFPB complaints against Credit Bureau Collection Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Credit Bureau Collection Services, Inc.?
The most common issue reported by consumers about Credit Bureau Collection Services, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Credit Bureau Collection Services, Inc.?
You can file a complaint against Credit Bureau Collection Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Credit Bureau Collection Services, Inc.?
The CFPB has recorded complaints against Credit Bureau Collection Services, Inc. from 40 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~276)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.