CFPB Consumer Complaint Profile
Credit Bureau of Council Bluffs, Inc DBA Credit Information Systems
Consumers have filed 30 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 30
- Total complaints
- Mid-range
- 3
- Last 12 months
- 100%
- Timely response
- Top decile
- 13
- States affected
The verdict
30 CFPB complaints put Credit Bureau of Council Bluffs, Inc DBA Credit Information Systems at #2333 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #2333
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Credit reporting, cr…
- most-complained product
- 13
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Credit Bureau of Council Bluffs, Inc DBA Credit Information Systems vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 1 |
| 2018 | 1 |
| 2019 | 8 |
| 2020 | 6 |
| 2022 | 3 |
| 2023 | 3 |
| 2024 | 1 |
| 2025 | 6 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Credit Bureau of Council Bluffs, Inc DBA Credit Information Systems
Credit Bureau of Council Bluffs, Inc DBA Credit Information Systems carries 30 complaints in the CFPB's database, 3 of them filed within the past 12 months. Consumers spanning 13 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Credit reporting, credit repair services, or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Improper use of your report," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Credit Bureau of Council Bluffs, Inc DBA Credit Information Systems draw a 100% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Credit Bureau of Council Bluffs, Inc DBA Credit Information Systems have?
30 complaints have been filed against Credit Bureau of Council Bluffs, Inc DBA Credit Information Systems with the CFPB overall - 3 of them in the past year.
Does Credit Bureau of Council Bluffs, Inc DBA Credit Information Systems respond to complaints on time?
Credit Bureau of Council Bluffs, Inc DBA Credit Information Systems's CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Credit Bureau of Council Bluffs, Inc DBA Credit Information Systems?
Among all products tied to Credit Bureau of Council Bluffs, Inc DBA Credit Information Systems, "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Credit Bureau of Council Bluffs, Inc DBA Credit Information Systems?
"Improper use of your report" is the single most frequently cited issue in complaints against Credit Bureau of Council Bluffs, Inc DBA Credit Information Systems - see all issues and counts above.
How do I file a complaint against Credit Bureau of Council Bluffs, Inc DBA Credit Information Systems?
You can file a complaint against Credit Bureau of Council Bluffs, Inc DBA Credit Information Systems directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Credit Bureau of Council Bluffs, Inc DBA Credit Information Systems?
Consumers in 13 states and territories have filed complaints about Credit Bureau of Council Bluffs, Inc DBA Credit Information Systems with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.