CFPB Consumer Complaint Profile
Colony Brands, Inc.
Consumers have filed 2,678 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 2,678
- Total complaints
- 460
- Last 12 months
- 81.4%
- Timely response
- 52
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Colony Brands, Inc. has accumulated 2,678 complaints, placing it #171 by volume. Its on-time response rate is 81.4%, trailing the 93% median among companies with 100+ complaints.
- #171
- of 3,848 companies by volume
- 81.4%
- answered on time
- Credit reporting, cr…
- most-complained product
- 52
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 47 |
| 2016 | 116 |
| 2017 | 210 |
| 2018 | 215 |
| 2019 | 223 |
| 2020 | 171 |
| 2021 | 278 |
| 2022 | 300 |
| 2023 | 237 |
| 2024 | 301 |
| 2025 | 463 |
| 2026 | 117 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Colony Brands, Inc.
Colony Brands, Inc. carries 2,678 complaints in the CFPB's database, 460 of them filed within the past 12 months. Consumers spanning 52 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Credit reporting, credit repair services, or other personal consumer reports," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Colony Brands, Inc. answers 81.4% of forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. In 15.6% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 1.7% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Colony Brands, Inc. have?
2,678 complaints have been filed against Colony Brands, Inc. with the CFPB overall - 460 of them in the past year.
Does Colony Brands, Inc. respond to complaints on time?
Colony Brands, Inc. has a 81.4% timely response rate to CFPB complaints.
What product generates the most complaints for Colony Brands, Inc.?
Among all products tied to Colony Brands, Inc., "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Colony Brands, Inc.?
The most common issue reported by consumers about Colony Brands, Inc. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Colony Brands, Inc.?
You can file a complaint against Colony Brands, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Colony Brands, Inc.?
Consumers in 52 states and territories have filed complaints about Colony Brands, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~2,678)
Also handles Credit reporting, credit repair services, or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.