CFPB Consumer Complaint Profile
Crossroads Systems Inc.
Consumers have filed complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 62
- Total complaints
- Mid-range
- 0
- Last 12 months
- 88.7%
- Timely response
- Bottom quartile
- 23
- States affected
The verdict
By CFPB complaint volume, Crossroads Systems Inc. is #1650 out of 3,843 financial companies. For answering complaints on time it stands at the 16th percentile in the 100+ complaint peer group.
- Payday loan, title l…
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Crossroads Systems Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
88.7% Among the lowest higher than 16% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 51 |
| 2022 | 3 |
| 2023 | 7 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Crossroads Systems Inc.
In the CFPB record, Crossroads Systems Inc. has a multi-regional complaint footprint. No product draws more complaints than "Payday loan, title loan, or personal loan," which sits at the top of the product breakdown. The specific issue named most within that category is "Getting the loan," a reasonable starting point for understanding recurring friction.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate sits below the 95% industry benchmark, a gap that tends to correlate with higher consumer dispute rates downstream. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Payday loan, title loan, or personal loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Crossroads Systems Inc. have?
Crossroads Systems Inc. has 62 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Crossroads Systems Inc. respond to complaints on time?
Crossroads Systems Inc.'s CFPB timely-response rate is 88.7%.
What product generates the most complaints for Crossroads Systems Inc.?
Among all products tied to Crossroads Systems Inc., "Payday loan, title loan, or personal loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Crossroads Systems Inc.?
The most common issue reported by consumers about Crossroads Systems Inc. is "Getting the loan." All complaint issues are listed above with their counts.
How do I file a complaint against Crossroads Systems Inc.?
You can file a complaint against Crossroads Systems Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Crossroads Systems Inc.?
Crossroads Systems Inc. has drawn CFPB complaints from 23 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.