CFPB Consumer Complaint Profile
Customers Bancorp, Inc
204 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 204
- Total complaints
- Above average
- 22
- Last 12 months
- 100%
- Timely response
- Top decile
- 36
- States affected
The verdict
204 CFPB complaints put Customers Bancorp, Inc at #913 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #913
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 36
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Customers Bancorp, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 28 in 2024 to 17 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 84 |
| 2021 | 17 |
| 2022 | 23 |
| 2023 | 27 |
| 2024 | 28 |
| 2025 | 17 |
| 2026year in progress | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Customers Bancorp, Inc
The CFPB Consumer Complaint Database has logged 204 complaints against Customers Bancorp, Inc overall, with 22 of those filed in the trailing 12 months. Reports have come from consumers in 36 states and territories, making this a multi-regional complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Customers Bancorp, Inc's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, the consumer-relief closure rate is 5.9%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Customers Bancorp, Inc have?
The CFPB has logged 204 complaints against Customers Bancorp, Inc to date, of which 22 came in over the last 12 months.
Does Customers Bancorp, Inc respond to complaints on time?
Customers Bancorp, Inc has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Customers Bancorp, Inc?
The most complained-about product for Customers Bancorp, Inc is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Customers Bancorp, Inc?
Consumers most often cite "Managing an account" when complaining about Customers Bancorp, Inc; the full issue list with counts is above.
How do I file a complaint against Customers Bancorp, Inc?
You can file a complaint against Customers Bancorp, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Customers Bancorp, Inc?
The CFPB has recorded complaints against Customers Bancorp, Inc from 36 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.