CFPB Consumer Complaint Profile
Dollar Mutual Bancorp
152 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 152
- Total complaints
- Mid-range
- 57
- Last 12 months
- 100%
- Timely response
- Top decile
- 12
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Dollar Mutual Bancorp sits at #1090, with 152 complaints logged. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #1090
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 12
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Dollar Mutual Bancorp vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 37 in 2024 to 48 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 6 |
| 2023 | 42 |
| 2024 | 37 |
| 2025 | 48 |
| 2026year in progress | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Dollar Mutual Bancorp
The CFPB Consumer Complaint Database has logged 152 complaints against Dollar Mutual Bancorp overall, with 57 of those filed in the trailing 12 months. Reports have come from consumers in 12 states and territories, making this a geographically concentrated complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Dollar Mutual Bancorp draw a 100% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, 13.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Dollar Mutual Bancorp have?
The CFPB has logged 152 complaints against Dollar Mutual Bancorp to date, of which 57 came in over the last 12 months.
Does Dollar Mutual Bancorp respond to complaints on time?
Dollar Mutual Bancorp has a 100% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Dollar Mutual Bancorp?
"Checking or savings account" draws more CFPB complaints against Dollar Mutual Bancorp than any other product - see the full breakdown above.
What is the most common complaint issue with Dollar Mutual Bancorp?
The most common issue reported by consumers about Dollar Mutual Bancorp is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Dollar Mutual Bancorp?
You can file a complaint against Dollar Mutual Bancorp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Dollar Mutual Bancorp?
The CFPB has recorded complaints against Dollar Mutual Bancorp from 12 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.