CFPB Consumer Complaint Profile
Dollar Mutual Bancorp
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 152
- Total complaints
- Mid-range
- 57
- Last 12 months
- 100%
- Timely response
- Top decile
- 12
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Dollar Mutual Bancorp sits at #1090. For answering complaints on time it stands at the 86th percentile in the 100+ complaint peer group.
- Checking or savings …
- most-complained product
- PA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Dollar Mutual Bancorp vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 37 in 2024 to 48 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 6 |
| 2023 | 42 |
| 2024 | 37 |
| 2025 | 48 |
| 2026year in progress | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Dollar Mutual Bancorp
The CFPB Consumer Complaint Database shows a geographically concentrated complaint footprint for Dollar Mutual Bancorp, with consumers across the country filing against it. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate is at or above benchmark levels, a sign it handles intake and escalation well. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Dollar Mutual Bancorp have?
The CFPB has logged 152 complaints against Dollar Mutual Bancorp to date, of which 57 came in over the last 12 months.
Does Dollar Mutual Bancorp respond to complaints on time?
Dollar Mutual Bancorp has a 100% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Dollar Mutual Bancorp?
"Checking or savings account" draws more CFPB complaints against Dollar Mutual Bancorp than any other product - see the full breakdown above.
What is the most common complaint issue with Dollar Mutual Bancorp?
The most common issue reported by consumers about Dollar Mutual Bancorp is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Dollar Mutual Bancorp?
You can file a complaint against Dollar Mutual Bancorp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Dollar Mutual Bancorp?
The CFPB has recorded complaints against Dollar Mutual Bancorp from 12 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.