CFPB Consumer Complaint Profile
Driveway Finance Corporation
Behind the 303 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 303
- Total complaints
- Above average
- 149
- Last 12 months
- 99.7%
- Timely response
- Top decile
- 36
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Driveway Finance Corporation has accumulated 303 complaints, placing it #697 by volume. Its on-time response rate is 99.7%, the 76th percentile among companies with 100+ complaints.
- #697
- of 3,843 companies by volume
- 99.7%
- on time (76th pctile)
- Vehicle loan or lease
- most-complained product
- 36
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Driveway Finance Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.7% Top 24% higher than 76% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 71 in 2024 to 131 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 4 |
| 2022 | 15 |
| 2023 | 40 |
| 2024 | 71 |
| 2025 | 131 |
| 2026year in progress | 42 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Driveway Finance Corporation
The CFPB Consumer Complaint Database has logged 303 complaints against Driveway Finance Corporation overall, with 149 of those filed in the trailing 12 months. Reports have come from consumers in 36 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Vehicle loan or lease," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Driveway Finance Corporation draw a 99.7% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Driveway Finance Corporation have?
The CFPB has logged 303 complaints against Driveway Finance Corporation to date, of which 149 came in over the last 12 months.
Does Driveway Finance Corporation respond to complaints on time?
Driveway Finance Corporation has a 99.7% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Driveway Finance Corporation?
The most complained-about product for Driveway Finance Corporation is "Vehicle loan or lease." You can view the full product breakdown on this page.
What is the most common complaint issue with Driveway Finance Corporation?
Consumers most often cite "Incorrect information on your report" when complaining about Driveway Finance Corporation; the full issue list with counts is above.
How do I file a complaint against Driveway Finance Corporation?
You can file a complaint against Driveway Finance Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Driveway Finance Corporation?
The CFPB has recorded complaints against Driveway Finance Corporation from 36 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.