CFPB Consumer Complaint Profile

Duncan Solutions, lnc.

489 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-05-15

489
Total complaints
2
Last 12 months
91.2%
Timely response
38
States affected

The verdict

489 CFPB complaints put Duncan Solutions, lnc. at #521 out of 3,848 financial companies ranked by complaint volume. 91.2% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.

#521
of 3,848 companies by volume
91.2%
answered on time
Debt collection
most-complained product
38
states with complaints
Duncan Solutions, lnc. timely response rate 91.2%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Other debt 256
Debt collection - Other (i.e. phone, health club, etc.) 99
Debt collection - I do not know 93
Debt collection - Auto debt 16
Credit reporting or other personal consumer reports - Credit reporting 6
Debt collection - Auto 5
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 4
Consumer Loan - Installment loan 2
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report 2
Debt collection - Credit card debt 2

Top Issues

1.Attempts to collect debt not owed 196
2.Cont'd attempts collect debt not owed 73
3.Written notification about debt 67
4.False statements or representation 56
5.Took or threatened to take negative or legal action 29
6.Communication tactics 23
7.Disclosure verification of debt 21
8.Improper use of your report 7
9.Incorrect information on your report 5
10.Improper contact or sharing of info 4

Complaints by Year

Year Complaints
2015 31
2016 70
2017 62
2018 45
2019 42
2020 45
2021 40
2022 38
2023 35
2024 58
2025 23

Complaints by State (Top 15)

California 71
Georgia 53
Virginia 50
Maryland 45
Texas 42
New Jersey 31
New York 23
Pennsylvania 22
Illinois 18
District of Columbia 18
Florida 15
Massachusetts 13
North Carolina 11
Michigan 10
Indiana 5

Company Responses

Closed with explanation 481
Closed 8

What the CFPB Complaint Record Shows for Duncan Solutions, lnc.

Duncan Solutions, lnc. carries 489 complaints in the CFPB's database, 2 of them filed within the past 12 months. Consumers spanning 38 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.

91.2% of CFPB-forwarded complaints against Duncan Solutions, lnc. get a reply inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. In 19.3% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Duncan Solutions, lnc. have?

Duncan Solutions, lnc. has 489 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.

Does Duncan Solutions, lnc. respond to complaints on time?

Duncan Solutions, lnc.'s CFPB timely-response rate is 91.2%.

What product generates the most complaints for Duncan Solutions, lnc.?

Among all products tied to Duncan Solutions, lnc., "Debt collection" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with Duncan Solutions, lnc.?

"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Duncan Solutions, lnc. - see all issues and counts above.

How do I file a complaint against Duncan Solutions, lnc.?

You can file a complaint against Duncan Solutions, lnc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Duncan Solutions, lnc.?

Duncan Solutions, lnc. has drawn CFPB complaints from 38 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.