CFPB Consumer Complaint Profile
Duncan Solutions, lnc.
489 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 489
- Total complaints
- Above average
- 2
- Last 12 months
- 91.2%
- Timely response
- Bottom quartile
- 38
- States affected
The verdict
489 CFPB complaints put Duncan Solutions, lnc. at #520 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 91.2%, the 20th percentile for the 100+ complaint peer group.
- #520
- of 3,843 companies by volume
- 91.2%
- on time (20th pctile)
- Debt collection
- most-complained product
- 38
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Duncan Solutions, lnc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
91.2% Among the lowest higher than 20% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 58 in 2024 to 23 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 31 |
| 2016 | 70 |
| 2017 | 62 |
| 2018 | 45 |
| 2019 | 42 |
| 2020 | 45 |
| 2021 | 40 |
| 2022 | 38 |
| 2023 | 35 |
| 2024 | 58 |
| 2025 | 23 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Duncan Solutions, lnc.
Duncan Solutions, lnc. carries 489 complaints in the CFPB's database, 2 of them filed within the past 12 months. Consumers spanning 38 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Duncan Solutions, lnc. draw a 91.2% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved cases drew a formal consumer-dispute rate of 19.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Duncan Solutions, lnc. have?
Duncan Solutions, lnc. has 489 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Duncan Solutions, lnc. respond to complaints on time?
Duncan Solutions, lnc.'s CFPB timely-response rate is 91.2%.
What product generates the most complaints for Duncan Solutions, lnc.?
Among all products tied to Duncan Solutions, lnc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Duncan Solutions, lnc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Duncan Solutions, lnc. - see all issues and counts above.
How do I file a complaint against Duncan Solutions, lnc.?
You can file a complaint against Duncan Solutions, lnc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Duncan Solutions, lnc.?
Duncan Solutions, lnc. has drawn CFPB complaints from 38 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Duncan Solutions, lnc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.