CFPB Consumer Complaint Profile
Bank of the West
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 2,444
- Total complaints
- Among the highest
- 0
- Last 12 months
- 96.6%
- Timely response
- Below median
- 50
- States affected
The verdict
Bank of the West ranks #187 of 3,843 financial companies by CFPB complaint volume. For answering complaints on time it stands at the 36th percentile in the 100+ complaint peer group.
- Checking or savings …
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Bank of the West vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.6% Around the middle higher than 36% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2022 to 2023 complete years
- Annual CFPB complaint volume moved from 333 in 2022 to 89 in 2023 (2022 → 2023).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 111 |
| 2013 | 115 |
| 2014 | 156 |
| 2015 | 151 |
| 2016 | 165 |
| 2017 | 195 |
| 2018 | 215 |
| 2019 | 263 |
| 2020 | 313 |
| 2021 | 337 |
| 2022 | 333 |
| 2023 | 89 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Bank of the West
The CFPB Consumer Complaint Database shows a nationwide complaint footprint for Bank of the West, with consumers across the country filing against it. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Bank of the West: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19.3% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Bank of the West have?
Bank of the West has 2,444 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Bank of the West respond to complaints on time?
Bank of the West's CFPB timely-response rate is 96.6%. That is a strong response record by CFPB standards.
What product generates the most complaints for Bank of the West?
The most complained-about product for Bank of the West is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Bank of the West?
The most common issue reported by consumers about Bank of the West is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Bank of the West?
You can file a complaint against Bank of the West directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bank of the West?
The CFPB has recorded complaints against Bank of the West from 50 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.