CFPB Consumer Complaint Profile
Bank of the West
Behind the 2,444 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 2,444
- Total complaints
- Among the highest
- 0
- Last 12 months
- 96.6%
- Timely response
- Below median
- 50
- States affected
The verdict
Bank of the West ranks #187 of 3,843 financial companies by CFPB complaint volume, with 2,444 complaints on record. On-time replies land at 96.6%, the 36th percentile for the 100+ complaint peer group.
- #187
- of 3,843 companies by volume
- 96.6%
- on time (36th pctile)
- Checking or savings …
- most-complained product
- 50
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Bank of the West vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.6% Around the middle higher than 36% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2022 to 2023 complete years
- Annual CFPB complaint volume moved from 333 in 2022 to 89 in 2023 (2022 → 2023).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 111 |
| 2013 | 115 |
| 2014 | 156 |
| 2015 | 151 |
| 2016 | 165 |
| 2017 | 195 |
| 2018 | 215 |
| 2019 | 263 |
| 2020 | 313 |
| 2021 | 337 |
| 2022 | 333 |
| 2023 | 89 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Bank of the West
The CFPB Consumer Complaint Database has logged 2,444 complaints against Bank of the West overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 50 states and territories, making this a nationwide complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Bank of the West's timely response rate stands at 96.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 19.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 17.3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Bank of the West have?
Bank of the West has 2,444 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Bank of the West respond to complaints on time?
Bank of the West's CFPB timely-response rate is 96.6%. That is a strong response record by CFPB standards.
What product generates the most complaints for Bank of the West?
The most complained-about product for Bank of the West is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Bank of the West?
The most common issue reported by consumers about Bank of the West is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Bank of the West?
You can file a complaint against Bank of the West directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bank of the West?
The CFPB has recorded complaints against Bank of the West from 50 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Bank of the West: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (2,444 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (19.3% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.