CFPB Consumer Complaint Profile
Eastern Bankshares Inc
Behind the 112 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 112
- Total complaints
- Mid-range
- 25
- Last 12 months
- 100%
- Timely response
- Top decile
- 11
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Eastern Bankshares Inc sits at #1260, with 112 complaints logged. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #1260
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 11
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Eastern Bankshares Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 3 |
| 2019 | 10 |
| 2020 | 6 |
| 2021 | 13 |
| 2022 | 18 |
| 2023 | 13 |
| 2024 | 20 |
| 2025 | 24 |
| 2026year in progress | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Eastern Bankshares Inc
Eastern Bankshares Inc carries 112 complaints in the CFPB's database, 25 of them filed within the past 12 months. Consumers spanning 11 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Eastern Bankshares Inc's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, the consumer-relief closure rate is 19.6%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Eastern Bankshares Inc have?
Eastern Bankshares Inc has 112 total consumer complaints filed with the CFPB, with 25 filed in the last 12 months.
Does Eastern Bankshares Inc respond to complaints on time?
CFPB complaints against Eastern Bankshares Inc draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Eastern Bankshares Inc?
Among all products tied to Eastern Bankshares Inc, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Eastern Bankshares Inc?
"Managing an account" is the single most frequently cited issue in complaints against Eastern Bankshares Inc - see all issues and counts above.
How do I file a complaint against Eastern Bankshares Inc?
You can file a complaint against Eastern Bankshares Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Eastern Bankshares Inc?
Eastern Bankshares Inc has drawn CFPB complaints from 11 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.