CFPB Consumer Complaint Profile
Education Principle Foundation
Behind the 27 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 27
- Total complaints
- Mid-range
- 0
- Last 12 months
- 11.1%
- Timely response
- Bottom decile
- 16
- States affected
The verdict
27 CFPB complaints put Education Principle Foundation at #2473 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 11.1%, the 1st percentile for the 100+ complaint peer group.
- #2473
- of 3,843 companies by volume
- 11.1%
- on time (1st pctile)
- Student loan
- most-complained product
- 16
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Education Principle Foundation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
11.1% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2023 to 2024 complete years
- Annual CFPB complaint volume moved from 8 in 2023 to 19 in 2024 (2023 → 2024).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 8 |
| 2024 | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Education Principle Foundation
27 complaints against Education Principle Foundation appear in the CFPB record, including 0 from the trailing year. The 16 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Inside that category, "Struggling to repay your loan" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Education Principle Foundation draw a 11.1% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Education Principle Foundation have?
27 complaints have been filed against Education Principle Foundation with the CFPB overall - 0 of them in the past year.
Does Education Principle Foundation respond to complaints on time?
Education Principle Foundation has a 11.1% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Education Principle Foundation?
Among all products tied to Education Principle Foundation, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Education Principle Foundation?
The most common issue reported by consumers about Education Principle Foundation is "Struggling to repay your loan." All complaint issues are listed above with their counts.
How do I file a complaint against Education Principle Foundation?
You can file a complaint against Education Principle Foundation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Education Principle Foundation?
Education Principle Foundation has drawn CFPB complaints from 16 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.