CFPB Consumer Complaint Profile
eMoneyUSA Holdings, LLC
What 79 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 79
- Total complaints
- Mid-range
- 27
- Last 12 months
- 100%
- Timely response
- Top decile
- 10
- States affected
The verdict
eMoneyUSA Holdings, LLC ranks #1480 of 3,843 financial companies by CFPB complaint volume, with 79 complaints on record. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #1480
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 10
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
eMoneyUSA Holdings, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 8 in 2024 to 22 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 2 |
| 2017 | 3 |
| 2018 | 11 |
| 2019 | 13 |
| 2020 | 9 |
| 2021 | 1 |
| 2022 | 1 |
| 2023 | 1 |
| 2024 | 8 |
| 2025 | 22 |
| 2026year in progress | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for eMoneyUSA Holdings, LLC
eMoneyUSA Holdings, LLC carries 79 complaints in the CFPB's database, 27 of them filed within the past 12 months. Consumers spanning 10 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
eMoneyUSA Holdings, LLC's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 33.3% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does eMoneyUSA Holdings, LLC have?
eMoneyUSA Holdings, LLC has 79 total consumer complaints filed with the CFPB, with 27 filed in the last 12 months.
Does eMoneyUSA Holdings, LLC respond to complaints on time?
CFPB complaints against eMoneyUSA Holdings, LLC draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for eMoneyUSA Holdings, LLC?
Among all products tied to eMoneyUSA Holdings, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with eMoneyUSA Holdings, LLC?
Consumers most often cite "Incorrect information on your report" when complaining about eMoneyUSA Holdings, LLC; the full issue list with counts is above.
How do I file a complaint against eMoneyUSA Holdings, LLC?
You can file a complaint against eMoneyUSA Holdings, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about eMoneyUSA Holdings, LLC?
eMoneyUSA Holdings, LLC has drawn CFPB complaints from 10 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for eMoneyUSA Holdings, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (33.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.