CFPB Consumer Complaint Profile
Enterprise Financial Services Corp
Behind the 21 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 21
- Total complaints
- Mid-range
- 7
- Last 12 months
- 100%
- Timely response
- Top decile
- 9
- States affected
The verdict
21 CFPB complaints put Enterprise Financial Services Corp at #2800 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #2800
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 9
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Enterprise Financial Services Corp vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 4 |
| 2023 | 6 |
| 2024 | 2 |
| 2025 | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Enterprise Financial Services Corp
The CFPB Consumer Complaint Database has logged 21 complaints against Enterprise Financial Services Corp overall, with 7 of those filed in the trailing 12 months. Reports have come from consumers in 9 states and territories, making this a geographically concentrated complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Enterprise Financial Services Corp posts a 100% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Enterprise Financial Services Corp have?
Enterprise Financial Services Corp has 21 total consumer complaints filed with the CFPB, with 7 filed in the last 12 months.
Does Enterprise Financial Services Corp respond to complaints on time?
CFPB complaints against Enterprise Financial Services Corp draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Enterprise Financial Services Corp?
Among all products tied to Enterprise Financial Services Corp, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Enterprise Financial Services Corp?
"Managing an account" is the single most frequently cited issue in complaints against Enterprise Financial Services Corp - see all issues and counts above.
How do I file a complaint against Enterprise Financial Services Corp?
You can file a complaint against Enterprise Financial Services Corp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Enterprise Financial Services Corp?
Consumers in 9 states and territories have filed complaints about Enterprise Financial Services Corp with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.