CFPB Consumer Complaint Profile
Equity Auto Finance, Inc.
Behind the 21 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 21
- Total complaints
- Mid-range
- 5
- Last 12 months
- 95.2%
- Timely response
- Below median
- 2
- States affected
The verdict
21 CFPB complaints put Equity Auto Finance, Inc. at #2800 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 95.2%, the 30th percentile for the 100+ complaint peer group.
- #2800
- of 3,843 companies by volume
- 95.2%
- on time (30th pctile)
- Vehicle loan or lease
- most-complained product
- 2
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Equity Auto Finance, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.2% Around the middle higher than 30% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 1 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 3 |
| 2022 | 2 |
| 2023 | 6 |
| 2024 | 1 |
| 2025 | 3 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Equity Auto Finance, Inc.
21 complaints against Equity Auto Finance, Inc. appear in the CFPB record, including 5 from the trailing year. The 2 states and territories represented put this footprint in geographically concentrated territory. "Vehicle loan or lease" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Improper use of your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Equity Auto Finance, Inc.'s timely response rate stands at 95.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Equity Auto Finance, Inc. have?
The CFPB has logged 21 complaints against Equity Auto Finance, Inc. to date, of which 5 came in over the last 12 months.
Does Equity Auto Finance, Inc. respond to complaints on time?
CFPB complaints against Equity Auto Finance, Inc. draw a 95.2% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Equity Auto Finance, Inc.?
The most complained-about product for Equity Auto Finance, Inc. is "Vehicle loan or lease." You can view the full product breakdown on this page.
What is the most common complaint issue with Equity Auto Finance, Inc.?
"Improper use of your report" is the single most frequently cited issue in complaints against Equity Auto Finance, Inc. - see all issues and counts above.
How do I file a complaint against Equity Auto Finance, Inc.?
You can file a complaint against Equity Auto Finance, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Equity Auto Finance, Inc.?
The CFPB has recorded complaints against Equity Auto Finance, Inc. from 2 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.