CFPB Consumer Complaint Profile
Essential Retrieval Group
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 33
- Total complaints
- Mid-range
- 0
- Last 12 months
- 6.1%
- Timely response
- Bottom decile
- 22
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Essential Retrieval Group places #2243 by volume. For answering complaints on time it stands at the 1st percentile in the 100+ complaint peer group.
- Debt collection
- most-complained product
- FL
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Essential Retrieval Group vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
6.1% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 3 |
| 2015 | 17 |
| 2016 | 7 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Essential Retrieval Group
In the CFPB record, Essential Retrieval Group has a multi-regional complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Cont'd attempts collect debt not owed," a reasonable starting point for understanding recurring friction.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate is well below the 95% industry benchmark and is a material red flag: late or missing responses are one of the strongest predictors of CFPB supervisory interest. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Essential Retrieval Group: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (7.4% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Essential Retrieval Group have?
The CFPB has logged 33 complaints against Essential Retrieval Group to date, of which 0 came in over the last 12 months.
Does Essential Retrieval Group respond to complaints on time?
CFPB complaints against Essential Retrieval Group draw a 6.1% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Essential Retrieval Group?
Among all products tied to Essential Retrieval Group, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Essential Retrieval Group?
The most common issue reported by consumers about Essential Retrieval Group is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Essential Retrieval Group?
You can file a complaint against Essential Retrieval Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Essential Retrieval Group?
Consumers in 22 states and territories have filed complaints about Essential Retrieval Group with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.