CFPB Consumer Complaint Profile
Essential Retrieval Group
Behind the 33 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 33
- Total complaints
- Mid-range
- 0
- Last 12 months
- 6.1%
- Timely response
- Bottom decile
- 22
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Essential Retrieval Group has accumulated 33 complaints, placing it #2243 by volume. On-time replies land at 6.1%, the 1st percentile for the 100+ complaint peer group.
- #2243
- of 3,843 companies by volume
- 6.1%
- on time (1st pctile)
- Debt collection
- most-complained product
- 22
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Essential Retrieval Group vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
6.1% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 3 |
| 2015 | 17 |
| 2016 | 7 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Essential Retrieval Group
33 complaints against Essential Retrieval Group appear in the CFPB record, including 0 from the trailing year. The 22 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Cont'd attempts collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Essential Retrieval Group draw a 6.1% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 7.4% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Essential Retrieval Group have?
The CFPB has logged 33 complaints against Essential Retrieval Group to date, of which 0 came in over the last 12 months.
Does Essential Retrieval Group respond to complaints on time?
CFPB complaints against Essential Retrieval Group draw a 6.1% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Essential Retrieval Group?
Among all products tied to Essential Retrieval Group, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Essential Retrieval Group?
The most common issue reported by consumers about Essential Retrieval Group is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Essential Retrieval Group?
You can file a complaint against Essential Retrieval Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Essential Retrieval Group?
Consumers in 22 states and territories have filed complaints about Essential Retrieval Group with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Essential Retrieval Group: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (7.4% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.