CFPB Consumer Complaint Profile
Federated Student Loan Services
Behind the 63 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 63
- Total complaints
- Mid-range
- 32
- Last 12 months
- 3.2%
- Timely response
- Bottom decile
- 24
- States affected
The verdict
63 CFPB complaints put Federated Student Loan Services at #1640 out of 3,843 financial companies ranked by complaint volume. It posts a 3.2% on-time response rate, the 0th percentile among companies with 100+ complaints.
- #1640
- of 3,843 companies by volume
- 3.2%
- on time (0th pctile)
- Student loan
- most-complained product
- 24
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Federated Student Loan Services vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
3.2% Among the lowest in the bottom 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 6 in 2024 to 42 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 1 |
| 2019 | 3 |
| 2022 | 1 |
| 2023 | 5 |
| 2024 | 6 |
| 2025 | 42 |
| 2026year in progress | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Federated Student Loan Services
Federated Student Loan Services carries 63 complaints in the CFPB's database, 32 of them filed within the past 12 months. Consumers spanning 24 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Student loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Dealing with your lender or servicer" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Federated Student Loan Services draw a 3.2% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Among resolved complaints, 1.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Federated Student Loan Services have?
63 complaints have been filed against Federated Student Loan Services with the CFPB overall - 32 of them in the past year.
Does Federated Student Loan Services respond to complaints on time?
Federated Student Loan Services's CFPB timely-response rate is 3.2%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Federated Student Loan Services?
"Student loan" draws more CFPB complaints against Federated Student Loan Services than any other product - see the full breakdown above.
What is the most common complaint issue with Federated Student Loan Services?
"Dealing with your lender or servicer" is the single most frequently cited issue in complaints against Federated Student Loan Services - see all issues and counts above.
How do I file a complaint against Federated Student Loan Services?
You can file a complaint against Federated Student Loan Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Federated Student Loan Services?
Federated Student Loan Services has drawn CFPB complaints from 24 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.