CFPB Consumer Complaint Profile
Finance System of Richmond, Inc.
140 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 140
- Total complaints
- 39
- Last 12 months
- 96.4%
- Timely response
- 23
- States affected
The verdict
Finance System of Richmond, Inc. ranks #1139 of 3,848 financial companies by CFPB complaint volume, with 140 complaints on record. It answers 96.4% of complaints on time - above the 93% median for companies with 100+ complaints.
- #1139
- of 3,848 companies by volume
- 96.4%
- answered on time
- Debt collection
- most-complained product
- 23
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 1 |
| 2016 | 10 |
| 2017 | 6 |
| 2018 | 12 |
| 2019 | 9 |
| 2020 | 11 |
| 2021 | 16 |
| 2022 | 8 |
| 2023 | 10 |
| 2024 | 14 |
| 2025 | 29 |
| 2026 | 13 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Finance System of Richmond, Inc.
140 complaints against Finance System of Richmond, Inc. appear in the CFPB record, including 39 from the trailing year. The 23 states and territories represented put this footprint in multi-regional territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Finance System of Richmond, Inc. answers 96.4% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response in 23.1% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Finance System of Richmond, Inc. have?
140 complaints have been filed against Finance System of Richmond, Inc. with the CFPB overall - 39 of them in the past year.
Does Finance System of Richmond, Inc. respond to complaints on time?
Finance System of Richmond, Inc. has a 96.4% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Finance System of Richmond, Inc.?
"Debt collection" draws more CFPB complaints against Finance System of Richmond, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Finance System of Richmond, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Finance System of Richmond, Inc.; the full issue list with counts is above.
How do I file a complaint against Finance System of Richmond, Inc.?
You can file a complaint against Finance System of Richmond, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Finance System of Richmond, Inc.?
Finance System of Richmond, Inc. has drawn CFPB complaints from 23 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~140)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.