CFPB Consumer Complaint Profile
Financial Assistance Inc
Consumers have filed 282 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 282
- Total complaints
- 54
- Last 12 months
- 96.8%
- Timely response
- 35
- States affected
The verdict
282 CFPB complaints put Financial Assistance Inc at #732 out of 3,848 financial companies ranked by complaint volume. 96.8% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #732
- of 3,848 companies by volume
- 96.8%
- answered on time
- Debt collection
- most-complained product
- 35
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 6 |
| 2015 | 5 |
| 2016 | 8 |
| 2017 | 12 |
| 2018 | 8 |
| 2019 | 5 |
| 2020 | 20 |
| 2021 | 19 |
| 2022 | 26 |
| 2023 | 40 |
| 2024 | 57 |
| 2025 | 67 |
| 2026 | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Financial Assistance Inc
The CFPB Consumer Complaint Database has logged 282 complaints against Financial Assistance Inc overall, with 54 of those filed in the trailing 12 months. Reports have come from consumers in 35 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Financial Assistance Inc's timely response rate stands at 96.8%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response in 7.1% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 1.8% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Financial Assistance Inc have?
The CFPB has logged 282 complaints against Financial Assistance Inc to date, of which 54 came in over the last 12 months.
Does Financial Assistance Inc respond to complaints on time?
Financial Assistance Inc's CFPB timely-response rate is 96.8%. That is a strong response record by CFPB standards.
What product generates the most complaints for Financial Assistance Inc?
Among all products tied to Financial Assistance Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Financial Assistance Inc?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Financial Assistance Inc - see all issues and counts above.
How do I file a complaint against Financial Assistance Inc?
You can file a complaint against Financial Assistance Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Financial Assistance Inc?
Financial Assistance Inc has drawn CFPB complaints from 35 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~282)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.