CFPB Consumer Complaint Profile
Financial Assistance Inc
Consumers have filed 282 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 282
- Total complaints
- Above average
- 54
- Last 12 months
- 96.8%
- Timely response
- Below median
- 35
- States affected
The verdict
282 CFPB complaints put Financial Assistance Inc at #730 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 96.8%, the 38th percentile for the 100+ complaint peer group.
- #730
- of 3,843 companies by volume
- 96.8%
- on time (38th pctile)
- Debt collection
- most-complained product
- 35
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Financial Assistance Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.8% Around the middle higher than 38% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 57 in 2024 to 67 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 6 |
| 2015 | 5 |
| 2016 | 8 |
| 2017 | 12 |
| 2018 | 8 |
| 2019 | 5 |
| 2020 | 20 |
| 2021 | 19 |
| 2022 | 26 |
| 2023 | 40 |
| 2024 | 57 |
| 2025 | 67 |
| 2026year in progress | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Financial Assistance Inc
The CFPB Consumer Complaint Database has logged 282 complaints against Financial Assistance Inc overall, with 54 of those filed in the trailing 12 months. Reports have come from consumers in 35 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Financial Assistance Inc's timely response rate stands at 96.8%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 7.1% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 1.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Financial Assistance Inc have?
The CFPB has logged 282 complaints against Financial Assistance Inc to date, of which 54 came in over the last 12 months.
Does Financial Assistance Inc respond to complaints on time?
Financial Assistance Inc's CFPB timely-response rate is 96.8%. That is a strong response record by CFPB standards.
What product generates the most complaints for Financial Assistance Inc?
Among all products tied to Financial Assistance Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Financial Assistance Inc?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Financial Assistance Inc - see all issues and counts above.
How do I file a complaint against Financial Assistance Inc?
You can file a complaint against Financial Assistance Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Financial Assistance Inc?
Financial Assistance Inc has drawn CFPB complaints from 35 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Financial Assistance Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (7.1% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.