CFPB Consumer Complaint Profile
FINEX Group LLC
What 95 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 95
- Total complaints
- Mid-range
- 0
- Last 12 months
- 25.3%
- Timely response
- Bottom decile
- 9
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, FINEX Group LLC sits at #1357, with 95 complaints logged. Its on-time response rate is 25.3%, the 1st percentile among companies with 100+ complaints.
- #1357
- of 3,843 companies by volume
- 25.3%
- on time (1st pctile)
- Debt collection
- most-complained product
- 9
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
FINEX Group LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
25.3% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 8 |
| 2014 | 22 |
| 2015 | 8 |
| 2016 | 18 |
| 2017 | 10 |
| 2018 | 13 |
| 2019 | 6 |
| 2020 | 1 |
| 2021 | 3 |
| 2022 | 4 |
| 2023 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for FINEX Group LLC
FINEX Group LLC carries 95 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 9 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Cont'd attempts collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against FINEX Group LLC draw a 25.3% reply rate inside the Bureau's 15-day window. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. The company's response carried a 6.7% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does FINEX Group LLC have?
FINEX Group LLC has 95 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does FINEX Group LLC respond to complaints on time?
FINEX Group LLC's CFPB timely-response rate is 25.3%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for FINEX Group LLC?
"Debt collection" draws more CFPB complaints against FINEX Group LLC than any other product - see the full breakdown above.
What is the most common complaint issue with FINEX Group LLC?
The most common issue reported by consumers about FINEX Group LLC is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against FINEX Group LLC?
You can file a complaint against FINEX Group LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about FINEX Group LLC?
The CFPB has recorded complaints against FINEX Group LLC from 9 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for FINEX Group LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (6.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.