CFPB Consumer Complaint Profile
First Financial Bancorp
What 128 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 128
- Total complaints
- Mid-range
- 21
- Last 12 months
- 99.2%
- Timely response
- Above median
- 13
- States affected
The verdict
First Financial Bancorp ranks #1191 of 3,843 financial companies by CFPB complaint volume, with 128 complaints on record. On-time replies land at 99.2%, the 64th percentile for the 100+ complaint peer group.
- #1191
- of 3,843 companies by volume
- 99.2%
- on time (64th pctile)
- Checking or savings …
- most-complained product
- 13
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First Financial Bancorp vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.2% Higher than most higher than 64% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 2 |
| 2019 | 18 |
| 2020 | 23 |
| 2021 | 25 |
| 2022 | 13 |
| 2023 | 13 |
| 2024 | 10 |
| 2025 | 16 |
| 2026year in progress | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Financial Bancorp
First Financial Bancorp carries 128 complaints in the CFPB's database, 21 of them filed within the past 12 months. Consumers spanning 13 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, First Financial Bancorp posts a 99.2% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, the consumer-relief closure rate is 3.9%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First Financial Bancorp have?
128 complaints have been filed against First Financial Bancorp with the CFPB overall - 21 of them in the past year.
Does First Financial Bancorp respond to complaints on time?
First Financial Bancorp's CFPB timely-response rate is 99.2%. That is a strong response record by CFPB standards.
What product generates the most complaints for First Financial Bancorp?
The most complained-about product for First Financial Bancorp is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with First Financial Bancorp?
"Managing an account" is the single most frequently cited issue in complaints against First Financial Bancorp - see all issues and counts above.
How do I file a complaint against First Financial Bancorp?
You can file a complaint against First Financial Bancorp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Financial Bancorp?
Consumers in 13 states and territories have filed complaints about First Financial Bancorp with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.