CFPB Consumer Complaint Profile
First Interstate Bancsystem, Inc.
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 233
- Total complaints
- Above average
- 48
- Last 12 months
- 92.3%
- Timely response
- Bottom quartile
- 22
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, First Interstate Bancsystem, Inc. places #822 by volume. On response speed it sits at the 22nd percentile among companies with 100+ complaints.
- Checking or savings …
- most-complained product
- MT
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First Interstate Bancsystem, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.3% Among the lowest higher than 22% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 3 |
| 2018 | 13 |
| 2019 | 14 |
| 2020 | 20 |
| 2021 | 17 |
| 2022 | 31 |
| 2023 | 50 |
| 2024 | 32 |
| 2025 | 34 |
| 2026year in progress | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Interstate Bancsystem, Inc.
In the CFPB record, First Interstate Bancsystem, Inc. has a multi-regional complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does First Interstate Bancsystem, Inc. have?
The CFPB has logged 233 complaints against First Interstate Bancsystem, Inc. to date, of which 48 came in over the last 12 months.
Does First Interstate Bancsystem, Inc. respond to complaints on time?
First Interstate Bancsystem, Inc. has a 92.3% timely response rate to CFPB complaints.
What product generates the most complaints for First Interstate Bancsystem, Inc.?
"Checking or savings account" draws more CFPB complaints against First Interstate Bancsystem, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with First Interstate Bancsystem, Inc.?
The most common issue reported by consumers about First Interstate Bancsystem, Inc. is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against First Interstate Bancsystem, Inc.?
You can file a complaint against First Interstate Bancsystem, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Interstate Bancsystem, Inc.?
The CFPB has recorded complaints against First Interstate Bancsystem, Inc. from 22 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.