CFPB Consumer Complaint Profile

First Merchants Corporation

137 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-05-15

137
Total complaints
35
Last 12 months
99.3%
Timely response
11
States affected

The verdict

First Merchants Corporation ranks #1151 of 3,848 financial companies by CFPB complaint volume, with 137 complaints on record. Its on-time response rate is 99.3%, ahead of the 93% median among companies with 100+ complaints.

#1151
of 3,848 companies by volume
99.3%
answered on time
Checking or savings …
most-complained product
11
states with complaints
First Merchants Corporation timely response rate 99.3%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Checking or savings account - Checking account 78
Mortgage - Conventional home mortgage 21
Checking or savings account - Other banking product or service 11
Checking or savings account - Savings account 4
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 4
Money transfer, virtual currency, or money service - Check cashing service 3
Debt collection - I do not know 3
Credit reporting or other personal consumer reports - Credit reporting 3
Vehicle loan or lease - Loan 2
Mortgage - Home equity loan or line of credit (HELOC) 2

Top Issues

1.Managing an account 43
2.Problem caused by your funds being low 20
3.Closing an account 19
4.Trouble during payment process 17
5.Incorrect information on your report 8
6.Opening an account 6
7.Problem with a lender or other company charging your account 4
8.Problem with customer service 3
9.Improper use of your report 3
10.Struggling to pay mortgage 3

Complaints by Year

Year Complaints
2020 10
2021 16
2022 22
2023 24
2024 21
2025 33
2026 11

Complaints by State (Top 15)

Indiana 47
Michigan 41
Illinois 20
Ohio 14
Arkansas 3
Florida 2
Minnesota 2
Arizona 2
New Jersey 1
Georgia 1
California 1

Company Responses

Closed with explanation 122
Closed with non-monetary relief 8
Closed with monetary relief 7

What the CFPB Complaint Record Shows for First Merchants Corporation

First Merchants Corporation carries 137 complaints in the CFPB's database, 35 of them filed within the past 12 months. Consumers spanning 11 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

99.3% of CFPB-forwarded complaints against First Merchants Corporation get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. 10.9% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does First Merchants Corporation have?

The CFPB has logged 137 complaints against First Merchants Corporation to date, of which 35 came in over the last 12 months.

Does First Merchants Corporation respond to complaints on time?

99.3% of the CFPB complaints against First Merchants Corporation get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.

What product generates the most complaints for First Merchants Corporation?

The most complained-about product for First Merchants Corporation is "Checking or savings account." You can view the full product breakdown on this page.

What is the most common complaint issue with First Merchants Corporation?

Consumers most often cite "Managing an account" when complaining about First Merchants Corporation; the full issue list with counts is above.

How do I file a complaint against First Merchants Corporation?

You can file a complaint against First Merchants Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about First Merchants Corporation?

Consumers in 11 states and territories have filed complaints about First Merchants Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

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Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.