CFPB Consumer Complaint Profile
Glass Mountain Capital, LLC
Consumers have filed 179 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 179
- Total complaints
- Mid-range
- 2
- Last 12 months
- 94.4%
- Timely response
- Below median
- 40
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Glass Mountain Capital, LLC has accumulated 179 complaints, placing it #1005 by volume. Its on-time response rate is 94.4%, the 27th percentile among companies with 100+ complaints.
- #1005
- of 3,843 companies by volume
- 94.4%
- on time (27th pctile)
- Debt collection
- most-complained product
- 40
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Glass Mountain Capital, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.4% Around the middle higher than 27% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 30 in 2024 to 11 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 8 |
| 2014 | 18 |
| 2015 | 11 |
| 2016 | 21 |
| 2017 | 9 |
| 2018 | 5 |
| 2019 | 10 |
| 2020 | 11 |
| 2021 | 13 |
| 2022 | 15 |
| 2023 | 17 |
| 2024 | 30 |
| 2025 | 11 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Glass Mountain Capital, LLC
The CFPB Consumer Complaint Database has logged 179 complaints against Glass Mountain Capital, LLC overall, with 2 of those filed in the trailing 12 months. Reports have come from consumers in 40 states and territories, making this a nationwide complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Glass Mountain Capital, LLC posts a 94.4% reply rate on forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Consumers formally disputed the company's response at a 15% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Glass Mountain Capital, LLC have?
The CFPB has logged 179 complaints against Glass Mountain Capital, LLC to date, of which 2 came in over the last 12 months.
Does Glass Mountain Capital, LLC respond to complaints on time?
Glass Mountain Capital, LLC has a 94.4% timely response rate to CFPB complaints.
What product generates the most complaints for Glass Mountain Capital, LLC?
"Debt collection" draws more CFPB complaints against Glass Mountain Capital, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Glass Mountain Capital, LLC?
The most common issue reported by consumers about Glass Mountain Capital, LLC is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against Glass Mountain Capital, LLC?
You can file a complaint against Glass Mountain Capital, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Glass Mountain Capital, LLC?
Glass Mountain Capital, LLC has drawn CFPB complaints from 40 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Glass Mountain Capital, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (15% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.