CFPB Consumer Complaint Profile

Glass Mountain Capital, LLC

Consumers have filed 179 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.

Data updated 2026-05-15

179
Total complaints
2
Last 12 months
94.4%
Timely response
40
States affected

The verdict

Out of 3,848 financial companies in the CFPB database, Glass Mountain Capital, LLC has accumulated 179 complaints, placing it #1007 by volume. Its on-time response rate is 94.4%, ahead of the 93% median among companies with 100+ complaints.

#1007
of 3,848 companies by volume
94.4%
answered on time
Debt collection
most-complained product
40
states with complaints
Glass Mountain Capital, LLC timely response rate 94.4%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - I do not know 80
Debt collection - Credit card debt 33
Debt collection - Credit card 15
Debt collection - Medical debt 12
Debt collection - Other debt 10
Debt collection - Other (i.e. phone, health club, etc.) 9
Debt collection - Payday loan 5
Credit reporting or other personal consumer reports - Credit reporting 4
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 2
Debt collection - Payday loan debt 2

Top Issues

1.Communication tactics 54
2.Attempts to collect debt not owed 36
3.Written notification about debt 19
4.Cont'd attempts collect debt not owed 17
5.Electronic communications 12
6.False statements or representation 9
7.Disclosure verification of debt 7
8.Improper contact or sharing of info 6
9.Threatened to contact someone or share information improperly 4
10.Improper use of your report 4

Complaints by Year

Year Complaints
2013 8
2014 18
2015 11
2016 21
2017 9
2018 5
2019 10
2020 11
2021 13
2022 15
2023 17
2024 30
2025 11

Complaints by State (Top 15)

Texas 26
California 21
Illinois 15
Florida 13
New York 10
Virginia 8
Michigan 8
Georgia 6
Pennsylvania 6
Arizona 6
Massachusetts 5
Kentucky 4
Washington 4
Maryland 3
South Carolina 3

Company Responses

Closed with explanation 177
Closed 1
Closed with monetary relief 1

What the CFPB Complaint Record Shows for Glass Mountain Capital, LLC

The CFPB Consumer Complaint Database has logged 179 complaints against Glass Mountain Capital, LLC overall, with 2 of those filed in the trailing 12 months. Reports have come from consumers in 40 states and territories, making this a nationwide complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

Within the Bureau's 15-day response window, Glass Mountain Capital, LLC answers 94.4% of forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Consumers formally disputed the company's response in 15% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 0.6% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Glass Mountain Capital, LLC have?

The CFPB has logged 179 complaints against Glass Mountain Capital, LLC to date, of which 2 came in over the last 12 months.

Does Glass Mountain Capital, LLC respond to complaints on time?

Glass Mountain Capital, LLC has a 94.4% timely response rate to CFPB complaints.

What product generates the most complaints for Glass Mountain Capital, LLC?

"Debt collection" draws more CFPB complaints against Glass Mountain Capital, LLC than any other product - see the full breakdown above.

What is the most common complaint issue with Glass Mountain Capital, LLC?

The most common issue reported by consumers about Glass Mountain Capital, LLC is "Communication tactics." All complaint issues are listed above with their counts.

How do I file a complaint against Glass Mountain Capital, LLC?

You can file a complaint against Glass Mountain Capital, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Glass Mountain Capital, LLC?

Glass Mountain Capital, LLC has drawn CFPB complaints from 40 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.