CFPB Consumer Complaint Profile
Firstsource Business Process Services, LLC
Consumers have filed 1,316 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 1,316
- Total complaints
- Among the highest
- 268
- Last 12 months
- 99.3%
- Timely response
- Above median
- 50
- States affected
The verdict
Firstsource Business Process Services, LLC ranks #281 of 3,843 financial companies by CFPB complaint volume, with 1,316 complaints on record. Its on-time response rate is 99.3%, the 66th percentile among companies with 100+ complaints.
- #281
- of 3,843 companies by volume
- 99.3%
- on time (66th pctile)
- Debt collection
- most-complained product
- 50
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Firstsource Business Process Services, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.3% Higher than most higher than 66% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 172 in 2024 to 260 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 25 |
| 2014 | 81 |
| 2015 | 94 |
| 2016 | 85 |
| 2017 | 79 |
| 2018 | 74 |
| 2019 | 60 |
| 2020 | 58 |
| 2021 | 78 |
| 2022 | 75 |
| 2023 | 109 |
| 2024 | 172 |
| 2025 | 260 |
| 2026year in progress | 66 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Firstsource Business Process Services, LLC
1,316 complaints against Firstsource Business Process Services, LLC appear in the CFPB record, including 268 from the trailing year. The 50 states and territories represented put this footprint in nationwide territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Firstsource Business Process Services, LLC draw a 99.3% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 14.9% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 0.1%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Firstsource Business Process Services, LLC have?
The CFPB has logged 1,316 complaints against Firstsource Business Process Services, LLC to date, of which 268 came in over the last 12 months.
Does Firstsource Business Process Services, LLC respond to complaints on time?
Firstsource Business Process Services, LLC's CFPB timely-response rate is 99.3%. That is a strong response record by CFPB standards.
What product generates the most complaints for Firstsource Business Process Services, LLC?
The most complained-about product for Firstsource Business Process Services, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Firstsource Business Process Services, LLC?
The most common issue reported by consumers about Firstsource Business Process Services, LLC is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Firstsource Business Process Services, LLC?
You can file a complaint against Firstsource Business Process Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Firstsource Business Process Services, LLC?
Consumers in 50 states and territories have filed complaints about Firstsource Business Process Services, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Firstsource Business Process Services, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,316 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.