CFPB Consumer Complaint Profile
First Advantage Corporation
1,598 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 1,598
- Total complaints
- Among the highest
- 418
- Last 12 months
- 94.6%
- Timely response
- Below median
- 52
- States affected
The verdict
1,598 CFPB complaints put First Advantage Corporation at #247 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 94.6%, the 28th percentile for the 100+ complaint peer group.
- #247
- of 3,843 companies by volume
- 94.6%
- on time (28th pctile)
- Credit reporting or …
- most-complained product
- 52
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First Advantage Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.6% Around the middle higher than 28% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 209 in 2024 to 350 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 2 |
| 2013 | 16 |
| 2014 | 51 |
| 2015 | 50 |
| 2016 | 45 |
| 2017 | 71 |
| 2018 | 87 |
| 2019 | 104 |
| 2020 | 87 |
| 2021 | 114 |
| 2022 | 145 |
| 2023 | 162 |
| 2024 | 209 |
| 2025 | 350 |
| 2026year in progress | 105 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Advantage Corporation
1,598 complaints against First Advantage Corporation appear in the CFPB record, including 418 from the trailing year. The 52 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, First Advantage Corporation posts a 94.6% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response carried a 15.1% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 0.1%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First Advantage Corporation have?
The CFPB has logged 1,598 complaints against First Advantage Corporation to date, of which 418 came in over the last 12 months.
Does First Advantage Corporation respond to complaints on time?
First Advantage Corporation's CFPB timely-response rate is 94.6%.
What product generates the most complaints for First Advantage Corporation?
The most complained-about product for First Advantage Corporation is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with First Advantage Corporation?
Consumers most often cite "Incorrect information on your report" when complaining about First Advantage Corporation; the full issue list with counts is above.
How do I file a complaint against First Advantage Corporation?
You can file a complaint against First Advantage Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Advantage Corporation?
The CFPB has recorded complaints against First Advantage Corporation from 52 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for First Advantage Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,598 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (15.1% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.