CFPB Consumer Complaint Profile
First Advantage Corporation
1,598 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 1,598
- Total complaints
- 418
- Last 12 months
- 94.6%
- Timely response
- 52
- States affected
The verdict
1,598 CFPB complaints put First Advantage Corporation at #247 out of 3,848 financial companies ranked by complaint volume. 94.6% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #247
- of 3,848 companies by volume
- 94.6%
- answered on time
- Credit reporting or …
- most-complained product
- 52
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 2 |
| 2013 | 16 |
| 2014 | 51 |
| 2015 | 50 |
| 2016 | 45 |
| 2017 | 71 |
| 2018 | 87 |
| 2019 | 104 |
| 2020 | 87 |
| 2021 | 114 |
| 2022 | 145 |
| 2023 | 162 |
| 2024 | 209 |
| 2025 | 350 |
| 2026 | 105 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Advantage Corporation
1,598 complaints against First Advantage Corporation appear in the CFPB record, including 418 from the trailing year. The 52 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, First Advantage Corporation answers 94.6% of forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response was formally disputed in 15.1% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0.1% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First Advantage Corporation have?
The CFPB has logged 1,598 complaints against First Advantage Corporation to date, of which 418 came in over the last 12 months.
Does First Advantage Corporation respond to complaints on time?
First Advantage Corporation's CFPB timely-response rate is 94.6%.
What product generates the most complaints for First Advantage Corporation?
The most complained-about product for First Advantage Corporation is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with First Advantage Corporation?
Consumers most often cite "Incorrect information on your report" when complaining about First Advantage Corporation; the full issue list with counts is above.
How do I file a complaint against First Advantage Corporation?
You can file a complaint against First Advantage Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Advantage Corporation?
The CFPB has recorded complaints against First Advantage Corporation from 52 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~1,598)
Also handles Credit reporting or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.