CFPB Consumer Complaint Profile
Goldstein, Cruise and Smith LLC
What 16 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 16
- Total complaints
- Below average
- 0
- Last 12 months
- 31.3%
- Timely response
- Bottom decile
- 13
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Goldstein, Cruise and Smith LLC has accumulated 16 complaints, placing it #3154 by volume. It posts a 31.3% on-time response rate, the 2nd percentile among companies with 100+ complaints.
- #3154
- of 3,843 companies by volume
- 31.3%
- on time (2nd pctile)
- Debt collection
- most-complained product
- 13
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Goldstein, Cruise and Smith LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
31.3% Among the lowest higher than 2% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 9 |
| 2016 | 4 |
| 2017 | 2 |
| 2019 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Goldstein, Cruise and Smith LLC
The CFPB Consumer Complaint Database has logged 16 complaints against Goldstein, Cruise and Smith LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 13 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Taking/threatening an illegal action," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Goldstein, Cruise and Smith LLC posts a 31.3% reply rate on forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 6.7% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Goldstein, Cruise and Smith LLC have?
The CFPB has logged 16 complaints against Goldstein, Cruise and Smith LLC to date, of which 0 came in over the last 12 months.
Does Goldstein, Cruise and Smith LLC respond to complaints on time?
Goldstein, Cruise and Smith LLC's CFPB timely-response rate is 31.3%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Goldstein, Cruise and Smith LLC?
The most complained-about product for Goldstein, Cruise and Smith LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Goldstein, Cruise and Smith LLC?
Consumers most often cite "Taking/threatening an illegal action" when complaining about Goldstein, Cruise and Smith LLC; the full issue list with counts is above.
How do I file a complaint against Goldstein, Cruise and Smith LLC?
You can file a complaint against Goldstein, Cruise and Smith LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Goldstein, Cruise and Smith LLC?
Goldstein, Cruise and Smith LLC has drawn CFPB complaints from 13 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Goldstein, Cruise and Smith LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (6.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.