CFPB Consumer Complaint Profile
Grant Mercantile Agency
340 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 340
- Total complaints
- 39
- Last 12 months
- 99.7%
- Timely response
- 23
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Grant Mercantile Agency has accumulated 340 complaints, placing it #641 by volume. Its on-time response rate is 99.7%, ahead of the 93% median among companies with 100+ complaints.
- #641
- of 3,848 companies by volume
- 99.7%
- answered on time
- Debt collection
- most-complained product
- 23
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 9 |
| 2015 | 10 |
| 2016 | 14 |
| 2017 | 31 |
| 2018 | 36 |
| 2019 | 38 |
| 2020 | 31 |
| 2021 | 29 |
| 2022 | 42 |
| 2023 | 21 |
| 2024 | 33 |
| 2025 | 23 |
| 2026 | 18 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Grant Mercantile Agency
340 complaints against Grant Mercantile Agency appear in the CFPB record, including 39 from the trailing year. The 23 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
99.7% of CFPB-forwarded complaints against Grant Mercantile Agency get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 14.9% of resolved cases, indicating how frequently the initial fix fell short. 8.8% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Grant Mercantile Agency have?
340 complaints have been filed against Grant Mercantile Agency with the CFPB overall - 39 of them in the past year.
Does Grant Mercantile Agency respond to complaints on time?
99.7% of the CFPB complaints against Grant Mercantile Agency get a response within the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Grant Mercantile Agency?
"Debt collection" draws more CFPB complaints against Grant Mercantile Agency than any other product - see the full breakdown above.
What is the most common complaint issue with Grant Mercantile Agency?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Grant Mercantile Agency - see all issues and counts above.
How do I file a complaint against Grant Mercantile Agency?
You can file a complaint against Grant Mercantile Agency directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Grant Mercantile Agency?
Grant Mercantile Agency has drawn CFPB complaints from 23 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~340)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.