CFPB Consumer Complaint Profile
Green Road Finance Inc.
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 21
- Total complaints
- Mid-range
- 10
- Last 12 months
- 95.2%
- Timely response
- Below median
- 3
- States affected
The verdict
By CFPB complaint volume, Green Road Finance Inc. is #2800 out of 3,843 financial companies. On response speed it sits at the 30th percentile among companies with 100+ complaints.
- Vehicle loan or lease
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Green Road Finance Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.2% Around the middle higher than 30% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 2 in 2024 to 13 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 3 |
| 2022 | 2 |
| 2023 | 1 |
| 2024 | 2 |
| 2025 | 13 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Green Road Finance Inc.
Green Road Finance Inc. draws a geographically concentrated spread of CFPB complaints, filed by consumers in many parts of the country. No product draws more complaints than "Vehicle loan or lease," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Green Road Finance Inc. have?
Green Road Finance Inc. has 21 total consumer complaints filed with the CFPB, with 10 filed in the last 12 months.
Does Green Road Finance Inc. respond to complaints on time?
CFPB complaints against Green Road Finance Inc. draw a 95.2% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Green Road Finance Inc.?
"Vehicle loan or lease" draws more CFPB complaints against Green Road Finance Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Green Road Finance Inc.?
The most common issue reported by consumers about Green Road Finance Inc. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Green Road Finance Inc.?
You can file a complaint against Green Road Finance Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Green Road Finance Inc.?
The CFPB has recorded complaints against Green Road Finance Inc. from 3 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.