CFPB Consumer Complaint Profile
Green Road Finance Inc.
21 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 21
- Total complaints
- Mid-range
- 10
- Last 12 months
- 95.2%
- Timely response
- Below median
- 3
- States affected
The verdict
21 CFPB complaints put Green Road Finance Inc. at #2800 out of 3,843 financial companies ranked by complaint volume. It posts a 95.2% on-time response rate, the 30th percentile among companies with 100+ complaints.
- #2800
- of 3,843 companies by volume
- 95.2%
- on time (30th pctile)
- Vehicle loan or lease
- most-complained product
- 3
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Green Road Finance Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.2% Around the middle higher than 30% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 2 in 2024 to 13 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 3 |
| 2022 | 2 |
| 2023 | 1 |
| 2024 | 2 |
| 2025 | 13 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Green Road Finance Inc.
Green Road Finance Inc. carries 21 complaints in the CFPB's database, 10 of them filed within the past 12 months. Consumers spanning 3 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Vehicle loan or lease," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Green Road Finance Inc.'s timely response rate stands at 95.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, the consumer-relief closure rate is 9.5%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Green Road Finance Inc. have?
Green Road Finance Inc. has 21 total consumer complaints filed with the CFPB, with 10 filed in the last 12 months.
Does Green Road Finance Inc. respond to complaints on time?
CFPB complaints against Green Road Finance Inc. draw a 95.2% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Green Road Finance Inc.?
"Vehicle loan or lease" draws more CFPB complaints against Green Road Finance Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Green Road Finance Inc.?
The most common issue reported by consumers about Green Road Finance Inc. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Green Road Finance Inc.?
You can file a complaint against Green Road Finance Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Green Road Finance Inc.?
The CFPB has recorded complaints against Green Road Finance Inc. from 3 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.