CFPB Consumer Complaint Profile
Hatfield Portfolio Group LLC.
Consumers have filed 57 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 57
- Total complaints
- Mid-range
- 1
- Last 12 months
- 73.7%
- Timely response
- Bottom decile
- 26
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Hatfield Portfolio Group LLC. sits at #1717, with 57 complaints logged. It posts a 73.7% on-time response rate, the 7th percentile among companies with 100+ complaints.
- #1717
- of 3,843 companies by volume
- 73.7%
- on time (7th pctile)
- Debt collection
- most-complained product
- 26
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Hatfield Portfolio Group LLC. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
73.7% Among the lowest higher than 7% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 10 |
| 2014 | 25 |
| 2015 | 14 |
| 2016 | 2 |
| 2018 | 2 |
| 2023 | 1 |
| 2024 | 2 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Hatfield Portfolio Group LLC.
57 complaints against Hatfield Portfolio Group LLC. appear in the CFPB record, including 1 from the trailing year. The 26 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Hatfield Portfolio Group LLC. draw a 73.7% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. The company's response carried a 7.8% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 14% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Hatfield Portfolio Group LLC. have?
The CFPB has logged 57 complaints against Hatfield Portfolio Group LLC. to date, of which 1 came in over the last 12 months.
Does Hatfield Portfolio Group LLC. respond to complaints on time?
CFPB complaints against Hatfield Portfolio Group LLC. draw a 73.7% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Hatfield Portfolio Group LLC.?
The most complained-about product for Hatfield Portfolio Group LLC. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Hatfield Portfolio Group LLC.?
"Communication tactics" is the single most frequently cited issue in complaints against Hatfield Portfolio Group LLC. - see all issues and counts above.
How do I file a complaint against Hatfield Portfolio Group LLC.?
You can file a complaint against Hatfield Portfolio Group LLC. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Hatfield Portfolio Group LLC.?
Consumers in 26 states and territories have filed complaints about Hatfield Portfolio Group LLC. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Hatfield Portfolio Group LLC.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (7.8% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.