CFPB Consumer Complaint Profile
Herbert P. Sears Co., Inc.
Consumers have filed 454 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 454
- Total complaints
- 112
- Last 12 months
- 99.8%
- Timely response
- 29
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Herbert P. Sears Co., Inc. has accumulated 454 complaints, placing it #535 by volume. It answers 99.8% of complaints on time - above the 93% median for companies with 100+ complaints.
- #535
- of 3,848 companies by volume
- 99.8%
- answered on time
- Debt collection
- most-complained product
- 29
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 7 |
| 2014 | 14 |
| 2015 | 24 |
| 2016 | 20 |
| 2017 | 17 |
| 2018 | 27 |
| 2019 | 20 |
| 2020 | 23 |
| 2021 | 46 |
| 2022 | 25 |
| 2023 | 32 |
| 2024 | 75 |
| 2025 | 92 |
| 2026 | 32 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Herbert P. Sears Co., Inc.
The CFPB Consumer Complaint Database has logged 454 complaints against Herbert P. Sears Co., Inc. overall, with 112 of those filed in the trailing 12 months. Reports have come from consumers in 29 states and territories, making this a multi-regional complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Herbert P. Sears Co., Inc. answers 99.8% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 9% of resolved cases, indicating how frequently the initial fix fell short. 3.3% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Herbert P. Sears Co., Inc. have?
The CFPB has logged 454 complaints against Herbert P. Sears Co., Inc. to date, of which 112 came in over the last 12 months.
Does Herbert P. Sears Co., Inc. respond to complaints on time?
Herbert P. Sears Co., Inc.'s CFPB timely-response rate is 99.8%. This is considered excellent.
What product generates the most complaints for Herbert P. Sears Co., Inc.?
Among all products tied to Herbert P. Sears Co., Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Herbert P. Sears Co., Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Herbert P. Sears Co., Inc.; the full issue list with counts is above.
How do I file a complaint against Herbert P. Sears Co., Inc.?
You can file a complaint against Herbert P. Sears Co., Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Herbert P. Sears Co., Inc.?
Herbert P. Sears Co., Inc. has drawn CFPB complaints from 29 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~454)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.