CFPB Consumer Complaint Profile
Western Union Company, the
What 4,590 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 4,590
- Total complaints
- 475
- Last 12 months
- 99.3%
- Timely response
- 58
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Western Union Company, the sits at #113, with 4,590 complaints logged. It answers 99.3% of complaints on time - above the 93% median for companies with 100+ complaints.
- #113
- of 3,848 companies by volume
- 99.3%
- answered on time
- Money transfer, virt…
- most-complained product
- 58
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 171 |
| 2014 | 401 |
| 2015 | 454 |
| 2016 | 440 |
| 2017 | 414 |
| 2018 | 442 |
| 2019 | 350 |
| 2020 | 336 |
| 2021 | 265 |
| 2022 | 245 |
| 2023 | 239 |
| 2024 | 283 |
| 2025 | 441 |
| 2026 | 109 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Western Union Company, the
Western Union Company, the carries 4,590 complaints in the CFPB's database, 475 of them filed within the past 12 months. Consumers spanning 58 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Money transfer, virtual currency, or money service," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Fraud or scam," a reasonable starting point for understanding recurring friction.
Western Union Company, the's timely response rate stands at 99.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 9.1% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 1.9% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Western Union Company, the have?
4,590 complaints have been filed against Western Union Company, the with the CFPB overall - 475 of them in the past year.
Does Western Union Company, the respond to complaints on time?
Western Union Company, the has a 99.3% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Western Union Company, the?
Among all products tied to Western Union Company, the, "Money transfer, virtual currency, or money service" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Western Union Company, the?
Consumers most often cite "Fraud or scam" when complaining about Western Union Company, the; the full issue list with counts is above.
How do I file a complaint against Western Union Company, the?
You can file a complaint against Western Union Company, the directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Western Union Company, the?
Consumers in 58 states and territories have filed complaints about Western Union Company, the with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~4,590)
Also handles Money transfer, virtual currency, or money service
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.