CFPB Consumer Complaint Profile
Western Union Company, the
What 4,590 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 4,590
- Total complaints
- Among the highest
- 475
- Last 12 months
- 99.3%
- Timely response
- Above median
- 58
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Western Union Company, the sits at #113, with 4,590 complaints logged. It posts a 99.3% on-time response rate, the 66th percentile among companies with 100+ complaints.
- #113
- of 3,843 companies by volume
- 99.3%
- on time (66th pctile)
- Money transfer, virt…
- most-complained product
- 58
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Western Union Company, the vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.3% Higher than most higher than 66% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 283 in 2024 to 441 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 171 |
| 2014 | 401 |
| 2015 | 454 |
| 2016 | 440 |
| 2017 | 414 |
| 2018 | 442 |
| 2019 | 350 |
| 2020 | 336 |
| 2021 | 265 |
| 2022 | 245 |
| 2023 | 239 |
| 2024 | 283 |
| 2025 | 441 |
| 2026year in progress | 109 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Western Union Company, the
Western Union Company, the carries 4,590 complaints in the CFPB's database, 475 of them filed within the past 12 months. Consumers spanning 58 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Money transfer, virtual currency, or money service," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Fraud or scam," a reasonable starting point for understanding recurring friction.
Western Union Company, the's timely response rate stands at 99.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 9.1% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 1.9% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Western Union Company, the have?
4,590 complaints have been filed against Western Union Company, the with the CFPB overall - 475 of them in the past year.
Does Western Union Company, the respond to complaints on time?
Western Union Company, the has a 99.3% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Western Union Company, the?
Among all products tied to Western Union Company, the, "Money transfer, virtual currency, or money service" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Western Union Company, the?
Consumers most often cite "Fraud or scam" when complaining about Western Union Company, the; the full issue list with counts is above.
How do I file a complaint against Western Union Company, the?
You can file a complaint against Western Union Company, the directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Western Union Company, the?
Consumers in 58 states and territories have filed complaints about Western Union Company, the with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Western Union Company, the: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (4,590 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (9.1% here).
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Western Union Company, the have?
4,590 complaints have been filed against Western Union Company, the with the CFPB overall - 475 of them in the past year.
Does Western Union Company, the respond to complaints on time?
Western Union Company, the has a 99.3% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Western Union Company, the?
Among all products tied to Western Union Company, the, "Money transfer, virtual currency, or money service" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Western Union Company, the?
Consumers most often cite "Fraud or scam" when complaining about Western Union Company, the; the full issue list with counts is above.
How do I file a complaint against Western Union Company, the?
You can file a complaint against Western Union Company, the directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Western Union Company, the?
Consumers in 58 states and territories have filed complaints about Western Union Company, the with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.