CFPB Consumer Complaint Profile
Sunrise Credit Services, Inc
Consumers have filed 5,699 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 5,699
- Total complaints
- 2,102
- Last 12 months
- 99.9%
- Timely response
- 55
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Sunrise Credit Services, Inc sits at #94, with 5,699 complaints logged. 99.9% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #94
- of 3,848 companies by volume
- 99.9%
- answered on time
- Debt collection
- most-complained product
- 55
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 15 |
| 2014 | 50 |
| 2015 | 62 |
| 2016 | 84 |
| 2017 | 115 |
| 2018 | 149 |
| 2019 | 146 |
| 2020 | 219 |
| 2021 | 300 |
| 2022 | 359 |
| 2023 | 489 |
| 2024 | 1,195 |
| 2025 | 1,915 |
| 2026 | 601 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Sunrise Credit Services, Inc
The CFPB Consumer Complaint Database has logged 5,699 complaints against Sunrise Credit Services, Inc overall, with 2,102 of those filed in the trailing 12 months. Reports have come from consumers in 55 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Sunrise Credit Services, Inc answers 99.9% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 9% of resolved cases, indicating how frequently the initial fix fell short. 1.1% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Sunrise Credit Services, Inc have?
Sunrise Credit Services, Inc has 5,699 total consumer complaints filed with the CFPB, with 2,102 filed in the last 12 months.
Does Sunrise Credit Services, Inc respond to complaints on time?
99.9% of the CFPB complaints against Sunrise Credit Services, Inc get a response within the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Sunrise Credit Services, Inc?
"Debt collection" draws more CFPB complaints against Sunrise Credit Services, Inc than any other product - see the full breakdown above.
What is the most common complaint issue with Sunrise Credit Services, Inc?
The most common issue reported by consumers about Sunrise Credit Services, Inc is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Sunrise Credit Services, Inc?
You can file a complaint against Sunrise Credit Services, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sunrise Credit Services, Inc?
Sunrise Credit Services, Inc has drawn CFPB complaints from 55 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~5,699)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.