CFPB Consumer Complaint Profile
HGREG.com
Behind the 36 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 36
- Total complaints
- Mid-range
- 7
- Last 12 months
- 97.2%
- Timely response
- Below median
- 4
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, HGREG.com sits at #2143, with 36 complaints logged. On-time replies land at 97.2%, the 41st percentile for the 100+ complaint peer group.
- #2143
- of 3,843 companies by volume
- 97.2%
- on time (41st pctile)
- Vehicle loan or lease
- most-complained product
- 4
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
HGREG.com vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.2% Around the middle higher than 41% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 2 |
| 2021 | 1 |
| 2023 | 9 |
| 2024 | 11 |
| 2025 | 7 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for HGREG.com
HGREG.com carries 36 complaints in the CFPB's database, 7 of them filed within the past 12 months. Consumers spanning 4 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Vehicle loan or lease," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Managing the loan or lease" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
HGREG.com's timely response rate stands at 97.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does HGREG.com have?
36 complaints have been filed against HGREG.com with the CFPB overall - 7 of them in the past year.
Does HGREG.com respond to complaints on time?
HGREG.com's CFPB timely-response rate is 97.2%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for HGREG.com?
The most complained-about product for HGREG.com is "Vehicle loan or lease." You can view the full product breakdown on this page.
What is the most common complaint issue with HGREG.com?
Consumers most often cite "Managing the loan or lease" when complaining about HGREG.com; the full issue list with counts is above.
How do I file a complaint against HGREG.com?
You can file a complaint against HGREG.com directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about HGREG.com?
HGREG.com has drawn CFPB complaints from 4 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.