CFPB Consumer Complaint Profile
Home Bancshares, Inc.
Behind the 129 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 129
- Total complaints
- Mid-range
- 25
- Last 12 months
- 100%
- Timely response
- Top decile
- 14
- States affected
The verdict
Home Bancshares, Inc. ranks #1187 of 3,843 financial companies by CFPB complaint volume, with 129 complaints on record. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #1187
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 14
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Home Bancshares, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 8 in 2024 to 32 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 17 |
| 2019 | 10 |
| 2020 | 8 |
| 2021 | 14 |
| 2022 | 26 |
| 2023 | 12 |
| 2024 | 8 |
| 2025 | 32 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Home Bancshares, Inc.
Home Bancshares, Inc. carries 129 complaints in the CFPB's database, 25 of them filed within the past 12 months. Consumers spanning 14 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Home Bancshares, Inc.'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, 6.2% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Home Bancshares, Inc. have?
129 complaints have been filed against Home Bancshares, Inc. with the CFPB overall - 25 of them in the past year.
Does Home Bancshares, Inc. respond to complaints on time?
Home Bancshares, Inc. has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Home Bancshares, Inc.?
Among all products tied to Home Bancshares, Inc., "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Home Bancshares, Inc.?
"Managing an account" is the single most frequently cited issue in complaints against Home Bancshares, Inc. - see all issues and counts above.
How do I file a complaint against Home Bancshares, Inc.?
You can file a complaint against Home Bancshares, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Home Bancshares, Inc.?
The CFPB has recorded complaints against Home Bancshares, Inc. from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.