CFPB Consumer Complaint Profile
Hope Bancorp, Inc.
Consumers have filed 93 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 93
- Total complaints
- Mid-range
- 21
- Last 12 months
- 94.6%
- Timely response
- Below median
- 10
- States affected
The verdict
93 CFPB complaints put Hope Bancorp, Inc. at #1371 out of 3,843 financial companies ranked by complaint volume. It posts a 94.6% on-time response rate, the 28th percentile among companies with 100+ complaints.
- #1371
- of 3,843 companies by volume
- 94.6%
- on time (28th pctile)
- Checking or savings …
- most-complained product
- 10
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Hope Bancorp, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.6% Around the middle higher than 28% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 9 in 2024 to 24 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 1 |
| 2018 | 9 |
| 2019 | 10 |
| 2020 | 10 |
| 2021 | 15 |
| 2022 | 3 |
| 2023 | 7 |
| 2024 | 9 |
| 2025 | 24 |
| 2026year in progress | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Hope Bancorp, Inc.
The CFPB Consumer Complaint Database has logged 93 complaints against Hope Bancorp, Inc. overall, with 21 of those filed in the trailing 12 months. Reports have come from consumers in 10 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Hope Bancorp, Inc. draw a 94.6% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 5.4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Hope Bancorp, Inc. have?
Hope Bancorp, Inc. has 93 total consumer complaints filed with the CFPB, with 21 filed in the last 12 months.
Does Hope Bancorp, Inc. respond to complaints on time?
Hope Bancorp, Inc.'s CFPB timely-response rate is 94.6%.
What product generates the most complaints for Hope Bancorp, Inc.?
"Checking or savings account" draws more CFPB complaints against Hope Bancorp, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Hope Bancorp, Inc.?
The most common issue reported by consumers about Hope Bancorp, Inc. is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Hope Bancorp, Inc.?
You can file a complaint against Hope Bancorp, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Hope Bancorp, Inc.?
Hope Bancorp, Inc. has drawn CFPB complaints from 10 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.