CFPB Consumer Complaint Profile
Imperial Credit Systems, Inc.
Behind the 14 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 14
- Total complaints
- Below average
- 4
- Last 12 months
- 7.1%
- Timely response
- Bottom decile
- 10
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Imperial Credit Systems, Inc. sits at #3314, with 14 complaints logged. On-time replies land at 7.1%, the 1st percentile for the 100+ complaint peer group.
- #3314
- of 3,843 companies by volume
- 7.1%
- on time (1st pctile)
- Debt collection
- most-complained product
- 10
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Imperial Credit Systems, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
7.1% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 2 |
| 2015 | 1 |
| 2016 | 4 |
| 2017 | 1 |
| 2020 | 1 |
| 2025 | 2 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Imperial Credit Systems, Inc.
The CFPB Consumer Complaint Database has logged 14 complaints against Imperial Credit Systems, Inc. overall, with 4 of those filed in the trailing 12 months. Reports have come from consumers in 10 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Imperial Credit Systems, Inc. posts a 7.1% reply rate on forwarded complaints. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 12.5% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Imperial Credit Systems, Inc. have?
Imperial Credit Systems, Inc. has 14 total consumer complaints filed with the CFPB, with 4 filed in the last 12 months.
Does Imperial Credit Systems, Inc. respond to complaints on time?
Imperial Credit Systems, Inc.'s CFPB timely-response rate is 7.1%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Imperial Credit Systems, Inc.?
Among all products tied to Imperial Credit Systems, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Imperial Credit Systems, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Imperial Credit Systems, Inc. - see all issues and counts above.
How do I file a complaint against Imperial Credit Systems, Inc.?
You can file a complaint against Imperial Credit Systems, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Imperial Credit Systems, Inc.?
Imperial Credit Systems, Inc. has drawn CFPB complaints from 10 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Imperial Credit Systems, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.5% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Imperial Credit Systems, Inc. have?
Imperial Credit Systems, Inc. has 14 total consumer complaints filed with the CFPB, with 4 filed in the last 12 months.
Does Imperial Credit Systems, Inc. respond to complaints on time?
Imperial Credit Systems, Inc.'s CFPB timely-response rate is 7.1%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Imperial Credit Systems, Inc.?
Among all products tied to Imperial Credit Systems, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Imperial Credit Systems, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Imperial Credit Systems, Inc. - see all issues and counts above.
How do I file a complaint against Imperial Credit Systems, Inc.?
You can file a complaint against Imperial Credit Systems, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Imperial Credit Systems, Inc.?
Imperial Credit Systems, Inc. has drawn CFPB complaints from 10 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.