CFPB Consumer Complaint Profile
Independent Bank Corp.
93 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 93
- Total complaints
- Mid-range
- 24
- Last 12 months
- 96.8%
- Timely response
- Below median
- 9
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Independent Bank Corp. has accumulated 93 complaints, placing it #1371 by volume. Its on-time response rate is 96.8%, the 38th percentile among companies with 100+ complaints.
- #1371
- of 3,843 companies by volume
- 96.8%
- on time (38th pctile)
- Checking or savings …
- most-complained product
- 9
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Independent Bank Corp. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.8% Around the middle higher than 38% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 8 |
| 2021 | 9 |
| 2022 | 21 |
| 2023 | 15 |
| 2024 | 13 |
| 2025 | 22 |
| 2026year in progress | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Independent Bank Corp.
The CFPB Consumer Complaint Database has logged 93 complaints against Independent Bank Corp. overall, with 24 of those filed in the trailing 12 months. Reports have come from consumers in 9 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Independent Bank Corp. posts a 96.8% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, 16.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Independent Bank Corp. have?
93 complaints have been filed against Independent Bank Corp. with the CFPB overall - 24 of them in the past year.
Does Independent Bank Corp. respond to complaints on time?
CFPB complaints against Independent Bank Corp. draw a 96.8% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Independent Bank Corp.?
"Checking or savings account" draws more CFPB complaints against Independent Bank Corp. than any other product - see the full breakdown above.
What is the most common complaint issue with Independent Bank Corp.?
"Managing an account" is the single most frequently cited issue in complaints against Independent Bank Corp. - see all issues and counts above.
How do I file a complaint against Independent Bank Corp.?
You can file a complaint against Independent Bank Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Independent Bank Corp.?
Independent Bank Corp. has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Independent Bank Corp. have?
93 complaints have been filed against Independent Bank Corp. with the CFPB overall - 24 of them in the past year.
Does Independent Bank Corp. respond to complaints on time?
CFPB complaints against Independent Bank Corp. draw a 96.8% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Independent Bank Corp.?
"Checking or savings account" draws more CFPB complaints against Independent Bank Corp. than any other product - see the full breakdown above.
What is the most common complaint issue with Independent Bank Corp.?
"Managing an account" is the single most frequently cited issue in complaints against Independent Bank Corp. - see all issues and counts above.
How do I file a complaint against Independent Bank Corp.?
You can file a complaint against Independent Bank Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Independent Bank Corp.?
Independent Bank Corp. has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.