CFPB Consumer Complaint Profile
Independent Bank Group, Inc.
What 34 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 34
- Total complaints
- Mid-range
- 1
- Last 12 months
- 100%
- Timely response
- Top decile
- 5
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Independent Bank Group, Inc. has accumulated 34 complaints, placing it #2211 by volume. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #2211
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 5
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Independent Bank Group, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 12 in 2024 to 2 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 1 |
| 2020 | 8 |
| 2021 | 6 |
| 2022 | 1 |
| 2023 | 4 |
| 2024 | 12 |
| 2025 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Independent Bank Group, Inc.
34 complaints against Independent Bank Group, Inc. appear in the CFPB record, including 1 from the trailing year. The 5 states and territories represented put this footprint in geographically concentrated territory. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Independent Bank Group, Inc. draw a 100% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, the consumer-relief closure rate is 14.7%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Independent Bank Group, Inc. have?
Independent Bank Group, Inc. has 34 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Independent Bank Group, Inc. respond to complaints on time?
Independent Bank Group, Inc.'s CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Independent Bank Group, Inc.?
The most complained-about product for Independent Bank Group, Inc. is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Independent Bank Group, Inc.?
Consumers most often cite "Managing an account" when complaining about Independent Bank Group, Inc.; the full issue list with counts is above.
How do I file a complaint against Independent Bank Group, Inc.?
You can file a complaint against Independent Bank Group, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Independent Bank Group, Inc.?
The CFPB has recorded complaints against Independent Bank Group, Inc. from 5 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Independent Bank Group, Inc. have?
Independent Bank Group, Inc. has 34 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Independent Bank Group, Inc. respond to complaints on time?
Independent Bank Group, Inc.'s CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Independent Bank Group, Inc.?
The most complained-about product for Independent Bank Group, Inc. is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Independent Bank Group, Inc.?
Consumers most often cite "Managing an account" when complaining about Independent Bank Group, Inc.; the full issue list with counts is above.
How do I file a complaint against Independent Bank Group, Inc.?
You can file a complaint against Independent Bank Group, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Independent Bank Group, Inc.?
The CFPB has recorded complaints against Independent Bank Group, Inc. from 5 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.