CFPB Consumer Complaint Profile
Industrial and Commercial Bank of China (USA), National Association
Behind the 36 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 36
- Total complaints
- Mid-range
- 7
- Last 12 months
- 100%
- Timely response
- Top decile
- 10
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Industrial and Commercial Bank of China (USA), National Association has accumulated 36 complaints, placing it #2143 by volume. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #2143
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 10
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Industrial and Commercial Bank of China (USA), National Association vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 1 |
| 2018 | 4 |
| 2019 | 4 |
| 2020 | 3 |
| 2021 | 1 |
| 2022 | 4 |
| 2023 | 4 |
| 2024 | 5 |
| 2025 | 10 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Industrial and Commercial Bank of China (USA), National Association
Industrial and Commercial Bank of China (USA), National Association carries 36 complaints in the CFPB's database, 7 of them filed within the past 12 months. Consumers spanning 10 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Industrial and Commercial Bank of China (USA), National Association posts a 100% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, 5.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Industrial and Commercial Bank of China (USA), National Association have?
36 complaints have been filed against Industrial and Commercial Bank of China (USA), National Association with the CFPB overall - 7 of them in the past year.
Does Industrial and Commercial Bank of China (USA), National Association respond to complaints on time?
Industrial and Commercial Bank of China (USA), National Association's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Industrial and Commercial Bank of China (USA), National Association?
Among all products tied to Industrial and Commercial Bank of China (USA), National Association, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Industrial and Commercial Bank of China (USA), National Association?
"Managing an account" is the single most frequently cited issue in complaints against Industrial and Commercial Bank of China (USA), National Association - see all issues and counts above.
How do I file a complaint against Industrial and Commercial Bank of China (USA), National Association?
You can file a complaint against Industrial and Commercial Bank of China (USA), National Association directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Industrial and Commercial Bank of China (USA), National Association?
Industrial and Commercial Bank of China (USA), National Association has drawn CFPB complaints from 10 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Industrial and Commercial Bank of China (USA), National Association have?
36 complaints have been filed against Industrial and Commercial Bank of China (USA), National Association with the CFPB overall - 7 of them in the past year.
Does Industrial and Commercial Bank of China (USA), National Association respond to complaints on time?
Industrial and Commercial Bank of China (USA), National Association's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Industrial and Commercial Bank of China (USA), National Association?
Among all products tied to Industrial and Commercial Bank of China (USA), National Association, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Industrial and Commercial Bank of China (USA), National Association?
"Managing an account" is the single most frequently cited issue in complaints against Industrial and Commercial Bank of China (USA), National Association - see all issues and counts above.
How do I file a complaint against Industrial and Commercial Bank of China (USA), National Association?
You can file a complaint against Industrial and Commercial Bank of China (USA), National Association directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Industrial and Commercial Bank of China (USA), National Association?
Industrial and Commercial Bank of China (USA), National Association has drawn CFPB complaints from 10 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.