CFPB Consumer Complaint Profile
J J Marshall & Associates, Inc
Consumers have filed 256 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 256
- Total complaints
- 61
- Last 12 months
- 99.2%
- Timely response
- 26
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, J J Marshall & Associates, Inc has accumulated 256 complaints, placing it #778 by volume. Its on-time response rate is 99.2%, ahead of the 93% median among companies with 100+ complaints.
- #778
- of 3,848 companies by volume
- 99.2%
- answered on time
- Debt collection
- most-complained product
- 26
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 4 |
| 2016 | 13 |
| 2017 | 6 |
| 2018 | 11 |
| 2019 | 16 |
| 2020 | 10 |
| 2021 | 12 |
| 2022 | 23 |
| 2023 | 28 |
| 2024 | 56 |
| 2025 | 55 |
| 2026 | 22 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for J J Marshall & Associates, Inc
J J Marshall & Associates, Inc carries 256 complaints in the CFPB's database, 61 of them filed within the past 12 months. Consumers spanning 26 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
99.2% of CFPB-forwarded complaints against J J Marshall & Associates, Inc get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. In 33.3% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does J J Marshall & Associates, Inc have?
The CFPB has logged 256 complaints against J J Marshall & Associates, Inc to date, of which 61 came in over the last 12 months.
Does J J Marshall & Associates, Inc respond to complaints on time?
J J Marshall & Associates, Inc has a 99.2% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for J J Marshall & Associates, Inc?
Among all products tied to J J Marshall & Associates, Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with J J Marshall & Associates, Inc?
Consumers most often cite "Attempts to collect debt not owed" when complaining about J J Marshall & Associates, Inc; the full issue list with counts is above.
How do I file a complaint against J J Marshall & Associates, Inc?
You can file a complaint against J J Marshall & Associates, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about J J Marshall & Associates, Inc?
Consumers in 26 states and territories have filed complaints about J J Marshall & Associates, Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~256)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.