CFPB Consumer Complaint Profile
Jacobs, Marsh LLC
Consumers have filed 18 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 18
- Total complaints
- Below average
- 0
- Last 12 months
- 55.6%
- Timely response
- Bottom decile
- 10
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Jacobs, Marsh LLC sits at #3004, with 18 complaints logged. Its on-time response rate is 55.6%, the 4th percentile among companies with 100+ complaints.
- #3004
- of 3,843 companies by volume
- 55.6%
- on time (4th pctile)
- Debt collection
- most-complained product
- 10
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Jacobs, Marsh LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
55.6% Among the lowest higher than 4% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 4 |
| 2015 | 9 |
| 2016 | 3 |
| 2017 | 1 |
| 2018 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Jacobs, Marsh LLC
18 complaints against Jacobs, Marsh LLC appear in the CFPB record, including 0 from the trailing year. The 10 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Disclosure verification of debt," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Jacobs, Marsh LLC posts a 55.6% reply rate on forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. The company's response carried a 17.6% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Jacobs, Marsh LLC have?
Jacobs, Marsh LLC has 18 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Jacobs, Marsh LLC respond to complaints on time?
Jacobs, Marsh LLC's CFPB timely-response rate is 55.6%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Jacobs, Marsh LLC?
The most complained-about product for Jacobs, Marsh LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Jacobs, Marsh LLC?
Consumers most often cite "Disclosure verification of debt" when complaining about Jacobs, Marsh LLC; the full issue list with counts is above.
How do I file a complaint against Jacobs, Marsh LLC?
You can file a complaint against Jacobs, Marsh LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Jacobs, Marsh LLC?
The CFPB has recorded complaints against Jacobs, Marsh LLC from 10 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Jacobs, Marsh LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (17.6% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Jacobs, Marsh LLC have?
Jacobs, Marsh LLC has 18 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Jacobs, Marsh LLC respond to complaints on time?
Jacobs, Marsh LLC's CFPB timely-response rate is 55.6%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Jacobs, Marsh LLC?
The most complained-about product for Jacobs, Marsh LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Jacobs, Marsh LLC?
Consumers most often cite "Disclosure verification of debt" when complaining about Jacobs, Marsh LLC; the full issue list with counts is above.
How do I file a complaint against Jacobs, Marsh LLC?
You can file a complaint against Jacobs, Marsh LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Jacobs, Marsh LLC?
The CFPB has recorded complaints against Jacobs, Marsh LLC from 10 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.